Description review
Head of Customer Success
Haut Ai · Remote · back to the listing
HR standards
55/100
needs work
Title ↔ description
85/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for an experienced and visionary Head of Customer Success to lead and scale our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
What You'll Do:
• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
• Turn client feedback into real intelligence for Product and Sales.
• Drive measurable expansion revenue through strategic account management.
• Prove that great Customer Success makes money — and own that number.
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems that surface risks before they become problems
• Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
• Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
• Integrate CRM workflows with product and support systems for seamless customer experiences
What Will Help You Thrive in This Role
• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
• A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
• You've built top-notch CS processes, playbooks, and best practices before, not just run them.
• Experience automating customer health monitoring and risk detection.
• A hands-on leadership style, you set strategy and roll up your sleeves.
• Exceptional English and genuine executive presence.
Why Haut.AI?
• Competitive base salary + a clear, transparent bonus structure
• Fully remote, with flexibility across EU and UK time zones
• Paid time off and a company-issued laptop
• A collaborative, genuinely supportive team that ships
• Direct impact on product and company growth
• Room to grow at the intersection of AI, science and beauty
Sound like your kind of challenge? Let's talk 👋
Find more English Speaking Jobs in Germany on Arbeitnow
We are looking for an experienced and visionary Head of Customer Success to lead and scale our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
What You'll Do:
• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
• Turn client feedback into real intelligence for Product and Sales.
• Drive measurable expansion revenue through strategic account management.
• Prove that great Customer Success makes money — and own that number.
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems that surface risks before they become problems
• Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
• Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
• Integrate CRM workflows with product and support systems for seamless customer experiences
What Will Help You Thrive in This Role
• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
• A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
• You've built top-notch CS processes, playbooks, and best practices before, not just run them.
• Experience automating customer health monitoring and risk detection.
• A hands-on leadership style, you set strategy and roll up your sleeves.
• Exceptional English and genuine executive presence.
Why Haut.AI?
• Competitive base salary + a clear, transparent bonus structure
• Fully remote, with flexibility across EU and UK time zones
• Paid time off and a company-issued laptop
• A collaborative, genuinely supportive team that ships
• Direct impact on product and company growth
• Room to grow at the intersection of AI, science and beauty
Sound like your kind of challenge? Let's talk 👋
Find more English Speaking Jobs in Germany on Arbeitnow