Description review
Online Support Operator - Fixed term contract
Launchmetrics · Italy · back to the listing
HR standards
67/100
needs work
Title ↔ description
58/100
needs work
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
ABOUT THE ROLE
As a DataOps Support Operator, you will mainly handle customer’s requests identifying root causes and managing prompter solutions to keep client’s satisfaction and provide meaningful insights to other team members to increase a proactive coverage maintenance. You will collaborate with other teams, both within DataOps and in the wider LM organization, such as DMR AM Team and DMR Tech Team providing feedback, supporting requests, etc.
Missions:
•
Management of fireline requests
• Give feedback to users fixing their issues as fast as possible
• Basic checks on media registry and documents contents
•
Management of coverage additions :
• Propose new sources to add
• Media/sections creation and enrichment
• Collaborate with DataOps Quality Team, DMR Account Managers Team and DMR Tech Team to propose tech or processes initiatives to improve our customer support activities
ABOUT YOU
Your Profile
• Advanced English.
• Analytical ability.
• Autonomy.
• Good communication skills.
• Proactive attitude.
• Ability to switch from one task to another.
You’ll be a rockstar1 if you have some Tech knowledge
We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!
ABOUT THE DATA OPERATIONS TEAM
At Launchmetrics, our data is the backbone of our products and the core of the value we bring to our customers.
Based all around the world (Spain, Italy, Romania, China, Venezuela and more) our Data Operations (DataOps) team is formed by nearly 200 people who all work together toward the same goal : providing the most exhaustive and accurate data to our customers.
Within DataOps, the DMR Support team_Online is focused on the management of customer’s support requests, providing solutions following checks and investigations through the database, and on management of coverage additions to increase and enrich the company's scope and effectiveness.
OUR RECRUITMENT PROCESS
• Intro Call
• Meet & Greet
• Skills Assessment
• Culture Fit Interview
• Leadership Interview
WHY YOU’LL LOVE LAUNCHMETRICS
We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.
OUR COMMITMENT
Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.
Originally posted on Himalayas
As a DataOps Support Operator, you will mainly handle customer’s requests identifying root causes and managing prompter solutions to keep client’s satisfaction and provide meaningful insights to other team members to increase a proactive coverage maintenance. You will collaborate with other teams, both within DataOps and in the wider LM organization, such as DMR AM Team and DMR Tech Team providing feedback, supporting requests, etc.
Missions:
•
Management of fireline requests
• Give feedback to users fixing their issues as fast as possible
• Basic checks on media registry and documents contents
•
Management of coverage additions :
• Propose new sources to add
• Media/sections creation and enrichment
• Collaborate with DataOps Quality Team, DMR Account Managers Team and DMR Tech Team to propose tech or processes initiatives to improve our customer support activities
ABOUT YOU
Your Profile
• Advanced English.
• Analytical ability.
• Autonomy.
• Good communication skills.
• Proactive attitude.
• Ability to switch from one task to another.
You’ll be a rockstar1 if you have some Tech knowledge
We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!
ABOUT THE DATA OPERATIONS TEAM
At Launchmetrics, our data is the backbone of our products and the core of the value we bring to our customers.
Based all around the world (Spain, Italy, Romania, China, Venezuela and more) our Data Operations (DataOps) team is formed by nearly 200 people who all work together toward the same goal : providing the most exhaustive and accurate data to our customers.
Within DataOps, the DMR Support team_Online is focused on the management of customer’s support requests, providing solutions following checks and investigations through the database, and on management of coverage additions to increase and enrich the company's scope and effectiveness.
OUR RECRUITMENT PROCESS
• Intro Call
• Meet & Greet
• Skills Assessment
• Culture Fit Interview
• Leadership Interview
WHY YOU’LL LOVE LAUNCHMETRICS
We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.
OUR COMMITMENT
Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.
Originally posted on Himalayas