Sales Customer Service Manager Full Time
Imre is an independent, award-winning, brand-engagement creative agency that helps consumer and healthcare brands connect authentically with people in some of the most important decisions of their lives.
At Imre, we believe in the five core values of Empathy, Optimism, Kindness, Innovation, and Disruption as the basis for business. Our culture is steeped in the personalities of our three home cities (New York, Philadelphia, and Baltimore) as well as our WFA employees around the USA. We are LGBTQ+- founded, and for 30 years have strongly believed that diversity is one of the key drivers of great creative and one of the keys to our success.
We’re looking to add to our team of experts, and can’t wait to meet you!
PRINCIPAL RESPONSIBILITIES AND DUTIES:
· Fiscal Management of client budget
- Ensures client & agency comply with FDA regulations, copyright laws, confidentiality issues & ethical standards
- Leads overall client strategic plans and goals
- Primary contact between agency, assigned client and 3rd party partners
- Responsible for status reports and regulatory submissions
- Provides leadership & direction in short-term and long-range goals for clients
- Lead and/or participate in internal Agency initiatives
- Coordinates internal NB pitch development (meetings, timelines, capture and disseminate next steps across pitch team)
- Keeps agency leadership informed on status of accounts, including challenges, opportunities, staffing needs, plans and meetings
- Encourages collaboration and ideation among team members
- Cross-functional collaboration with Agency departments (with a focus on Creative, Strategy, & Medical partnerships)
- Partner with Strategy to lead internal Brand/Tactical planning ideation sessions
KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
- Bachelors in Comms, PR, Marketing, Advertising or English
- 5+ years of account management in a healthcare agency setting
- Experience in pharmaceutical advertising (DTC required, HCP preferred)
- Strong decision-making skills and ability to work independently
- Background in and ability to lead in internal Tactical/Brand Planning workstreams
- Strong client-management experience as a day-to-day point of contact
Salary: $95,000-$120,000/year
- Salary dependent upon experience & location
imre is an equal employment opportunity employer. Employment decisions are based on merit, qualifications, abilities and business needs. imre does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, genetic information or any other characteristic protected by law. This policy governs all terms and conditions of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.
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- 14 Oct 2026 Himalayas first sighting
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