Description review
Customer Success Executive
Vurke Inc · Philippines · back to the listing
HR standards
59/100
needs work
Title ↔ description
79/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
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- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Customer Success Executive
Job Title: Customer Success Executive
Location: Remote, Philippines
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply
Role Description
We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment.
Key Responsibilities
• Manage ongoing customer relationships after onboarding
• Support adoption, engagement, and account health
• Identify customer issues and coordinate internal solutions
• Conduct follow-ups, check-ins, and service reviews
• Track customer feedback and support improvement actions
• Maintain customer records and success metrics
• Help improve retention and satisfaction
Required Skills
• Customer relationship management
• Strong English communication
• Problem solving
• Account coordination
• Professionalism
• CRM familiarity
• Time management
• Service mindset
Originally posted on Himalayas
Job Title: Customer Success Executive
Location: Remote, Philippines
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply
Role Description
We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment.
Key Responsibilities
• Manage ongoing customer relationships after onboarding
• Support adoption, engagement, and account health
• Identify customer issues and coordinate internal solutions
• Conduct follow-ups, check-ins, and service reviews
• Track customer feedback and support improvement actions
• Maintain customer records and success metrics
• Help improve retention and satisfaction
Required Skills
• Customer relationship management
• Strong English communication
• Problem solving
• Account coordination
• Professionalism
• CRM familiarity
• Time management
• Service mindset
Originally posted on Himalayas