Description review
Technical Customer Success Manager
AppMySite · United States · back to the listing
HR standards
53/100
needs work
Title ↔ description
77/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
This is a remote position.
Job Role:We are looking for a highly experienced and dedicated TechnicalCustomer Success Manager to join our team. This role requires you to play a pivotal role in ensuring our customers achieve their goals and maximize the value they derive from our platform. This role requires an individual with a strong track record of consistently delivering exceptional customer support, fostering enduring relationships with clients, and demonstrating a high level of professionalism. The ideal candidate will lead our customer success efforts and drive customer satisfaction to new heights.
Project Role: Technical Customer Success Manager
Work Experience: 8+ years
Work location: Remote
Must Have Skills: Customer Relationship, Customer Satisfaction & Retention.
Roles and Responsibilities
• Build and nurture strong, long-term relationships with customers to understand their unique needs, challenges, and goals.
• Serve as the main point of contact for customers, helping them effectively utilize our platform and providing guidance to ensure they achieve their desired outcomes.
• Guide new customers through the onboarding process, ensuring a smooth and successful start with our platform.
• Develop an in-depth understanding of our product's features, capabilities, and benefits to effectively educate and assist customers.
• Promote customer satisfaction and advocate for customers within the organization, sharing feedback and feature requests with the product and development teams.
• Monitor customer accounts to identify opportunities for upselling, cross-selling, and ensuring subscription renewals.
• Address and resolve customer concerns, issues, and inquiries promptly and professionally.
• Collect and analyze customer feedback to continuously improve our services and the customer experience.
Technical Profile
• Minimum of 8 years of experience in customer success.
• Proficient in customer service software, CRM systems, and other relevant tools.
• Strong understanding of SaaS-based products, mobile app development and web development.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Exceptional problem-solving and decision-making abilities.
• Outstanding communication skills, both written and verbal.
Desired Candidate Profile
• Good communication skills
• Good, positive attitude
• Good debugging and problem-solving skills
• Good IQ
• Lots of common sense
Originally posted on Himalayas
Job Role:We are looking for a highly experienced and dedicated TechnicalCustomer Success Manager to join our team. This role requires you to play a pivotal role in ensuring our customers achieve their goals and maximize the value they derive from our platform. This role requires an individual with a strong track record of consistently delivering exceptional customer support, fostering enduring relationships with clients, and demonstrating a high level of professionalism. The ideal candidate will lead our customer success efforts and drive customer satisfaction to new heights.
Project Role: Technical Customer Success Manager
Work Experience: 8+ years
Work location: Remote
Must Have Skills: Customer Relationship, Customer Satisfaction & Retention.
Roles and Responsibilities
• Build and nurture strong, long-term relationships with customers to understand their unique needs, challenges, and goals.
• Serve as the main point of contact for customers, helping them effectively utilize our platform and providing guidance to ensure they achieve their desired outcomes.
• Guide new customers through the onboarding process, ensuring a smooth and successful start with our platform.
• Develop an in-depth understanding of our product's features, capabilities, and benefits to effectively educate and assist customers.
• Promote customer satisfaction and advocate for customers within the organization, sharing feedback and feature requests with the product and development teams.
• Monitor customer accounts to identify opportunities for upselling, cross-selling, and ensuring subscription renewals.
• Address and resolve customer concerns, issues, and inquiries promptly and professionally.
• Collect and analyze customer feedback to continuously improve our services and the customer experience.
Technical Profile
• Minimum of 8 years of experience in customer success.
• Proficient in customer service software, CRM systems, and other relevant tools.
• Strong understanding of SaaS-based products, mobile app development and web development.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Exceptional problem-solving and decision-making abilities.
• Outstanding communication skills, both written and verbal.
Desired Candidate Profile
• Good communication skills
• Good, positive attitude
• Good debugging and problem-solving skills
• Good IQ
• Lots of common sense
Originally posted on Himalayas