Description review
Head of Consulting
BLP Digital AG · Remote - Munich, Cologne · back to the listing
HR standards
47/100
poor
Title ↔ description
63/100
needs work
Reads as
Customer Success Manager
82% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
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What the listing never says
- 24 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Join BLP and help make the world’s business processes autonomous!
Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains.
Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times.
To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies.
BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America.
Join us and help make autonomous operations the new standard.
The opportunity
Go-live is where our customers start to see the value of BLP. As Head of Consulting you build and lead the organization that owns everything after go-live: how far each customer's automation goes, the support they rely on every day, the escalations, and whether they stay with BLP and grow. Your organization will more than double over the next year, including new teams in Germany.
You lead three groups:
• Consulting: Consultants and Associate Consultants who push each customer's automation further after go-live.
• Customer Success Engineering: the CSEs who keep revenue-critical processes running.
• Client Partners: they own our largest strategic accounts within their own practice.
You report to the VP Customer Success and are part of the Customer Success leadership team.
What you'll do
• Own net revenue retention and expansion across our installed base, and lead the Client Partners who hold the executive relationships on our strategic accounts.
• Drive the automation curve after go-live, through consulting and automation sprints, so every customer reaches the productivity we committed to.
• Run Customer Success Engineering on clear service levels: priority handling for strategic accounts, critical incidents solved for every customer.
• Act as the final escalation point. Call a recovery when an account is off track, and hold the organization to the plan.
• Build the new Consulting and Customer Success Engineering teams in Germany: hire the leads, set the hiring bar and develop your team leads.
• Own the economics and operating model of the run phase across our Strategic, Enterprise and Commercial segments: cost to serve, service levels, account health and paid services.
What you bring
• 10+ years1 in strategy or operations consulting, customer success, professional services or operations leadership, ideally both top-tier consulting and enterprise software.
• Leadership of organizations of 15+ direct reports, including managing managers, ideally scaled in a fast-growing environment.
• A solid understanding of purchase-to-pay and order-to-cash and the ERP landscape behind them, for example from finance transformation, shared services or ERP transformations.
• A track record of owning commercial outcomes with strategic accounts on executive level such as retention, expansion or cost to serve.
• Executive presence: you hold the room with a CFO, especially when the conversation is difficult.
• Fluent German and English, spoken and written.
• Experience in AI-driven enterprise SaaS or in scaling teams across countries is a plus.
Why BLP
• Build an organization: you shape how BLP runs the run phase while it more than doubles.
• Executive ownership of our largest and most demanding customer relationships.
• Close collaboration with Customer Success leadership, Product, Engineering and Sales.
• Employee participation plan
How we work
• Impact: We create measurable business outcomes.
• Transparency: We build trust through openness.
• Ownership: We take responsibility for outcomes.
• Excellence: We relentlessly strive for greatness.
Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains.
Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times.
To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies.
BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America.
Join us and help make autonomous operations the new standard.
The opportunity
Go-live is where our customers start to see the value of BLP. As Head of Consulting you build and lead the organization that owns everything after go-live: how far each customer's automation goes, the support they rely on every day, the escalations, and whether they stay with BLP and grow. Your organization will more than double over the next year, including new teams in Germany.
You lead three groups:
• Consulting: Consultants and Associate Consultants who push each customer's automation further after go-live.
• Customer Success Engineering: the CSEs who keep revenue-critical processes running.
• Client Partners: they own our largest strategic accounts within their own practice.
You report to the VP Customer Success and are part of the Customer Success leadership team.
What you'll do
• Own net revenue retention and expansion across our installed base, and lead the Client Partners who hold the executive relationships on our strategic accounts.
• Drive the automation curve after go-live, through consulting and automation sprints, so every customer reaches the productivity we committed to.
• Run Customer Success Engineering on clear service levels: priority handling for strategic accounts, critical incidents solved for every customer.
• Act as the final escalation point. Call a recovery when an account is off track, and hold the organization to the plan.
• Build the new Consulting and Customer Success Engineering teams in Germany: hire the leads, set the hiring bar and develop your team leads.
• Own the economics and operating model of the run phase across our Strategic, Enterprise and Commercial segments: cost to serve, service levels, account health and paid services.
What you bring
• 10+ years1 in strategy or operations consulting, customer success, professional services or operations leadership, ideally both top-tier consulting and enterprise software.
• Leadership of organizations of 15+ direct reports, including managing managers, ideally scaled in a fast-growing environment.
• A solid understanding of purchase-to-pay and order-to-cash and the ERP landscape behind them, for example from finance transformation, shared services or ERP transformations.
• A track record of owning commercial outcomes with strategic accounts on executive level such as retention, expansion or cost to serve.
• Executive presence: you hold the room with a CFO, especially when the conversation is difficult.
• Fluent German and English, spoken and written.
• Experience in AI-driven enterprise SaaS or in scaling teams across countries is a plus.
Why BLP
• Build an organization: you shape how BLP runs the run phase while it more than doubles.
• Executive ownership of our largest and most demanding customer relationships.
• Close collaboration with Customer Success leadership, Product, Engineering and Sales.
• Employee participation plan
How we work
• Impact: We create measurable business outcomes.
• Transparency: We build trust through openness.
• Ownership: We take responsibility for outcomes.
• Excellence: We relentlessly strive for greatness.