Description review
Strategic Customer Success Manager - French Speaker
Hiya · Remote - London, UK · back to the listing
HR standards
68/100
needs work
Title ↔ description
91/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Hiya
At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About the role
The Strategic Customer Success Manager is an individual contributor role based in London. You’ll own and grow a small portfolio of Hiya’s most strategic customers among French and other European operators. In this post-sales role you’ll be the central connector and orchestrator for each account. You’ll help customers adopt Hiya, guide complex programs, deliver measurable value and open up multi-million dollar growth across a focused set of high-value telecom accounts. You’ll work across executive relationships, technical delivery and commercial expansion, partnering closely with Sales, Product, Engineering and Support to bring clarity and momentum to complex environments.
We’re excited about you because you take initiative, use data to guide your decisions and are comfortable navigating ambiguity. You build trusted relationships with senior stakeholders, guide complex programs through to production, and work comfortably in French and English with operators across Europe.
What You’ll Do
• Own a portfolio of strategic European operator accounts, accountable for retention, growth and customer outcomes
• Build and deliver multi-year strategic initiatives aligned to customer goals and Hiya’s roadmap
• Deepen engagement, adoption and value, translating product capabilities into measurable business impact
• Oversee day-to-day delivery and guide complex programs through to production
• Identify and develop expansion opportunities (upsell, cross-sell, new use cases)
• Build senior relationships and run QBRs, helping shape customer strategy and direction
• Act as the central point of coordination across Sales, Product, Engineering and Support
• Manage risks, escalations and performance to ensure consistent delivery and customer success
What We Are Looking For
• 5+ years in Customer Success, Strategic Accounts or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
• A proven track record across the full post-sales lifecycle: adoption, delivery, renewals and growth
• Solid program management skills and experience coordinating complex, cross-functional initiatives
• Comfort working in technical environments (APIs, integrations, pilots/POCs)
• Excellent stakeholder management skills, including building relationships at executive level
• A proactive, evidence-based approach and comfort navigating ambiguity
• Fluency in French and English, written and spoken
You'll Likely Stand Out If You Have
• Experience in telecommunications or highly regulated enterprise environments
Role Details
• Type: Hybrid
• Location: London, United Kingdom
• Travel: Up to 25%
• Department: Sales – Customer Success
• Reports to: Strategic Operator Success Team Lead
Come Work With Us!
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About the role
The Strategic Customer Success Manager is an individual contributor role based in London. You’ll own and grow a small portfolio of Hiya’s most strategic customers among French and other European operators. In this post-sales role you’ll be the central connector and orchestrator for each account. You’ll help customers adopt Hiya, guide complex programs, deliver measurable value and open up multi-million dollar growth across a focused set of high-value telecom accounts. You’ll work across executive relationships, technical delivery and commercial expansion, partnering closely with Sales, Product, Engineering and Support to bring clarity and momentum to complex environments.
We’re excited about you because you take initiative, use data to guide your decisions and are comfortable navigating ambiguity. You build trusted relationships with senior stakeholders, guide complex programs through to production, and work comfortably in French and English with operators across Europe.
What You’ll Do
• Own a portfolio of strategic European operator accounts, accountable for retention, growth and customer outcomes
• Build and deliver multi-year strategic initiatives aligned to customer goals and Hiya’s roadmap
• Deepen engagement, adoption and value, translating product capabilities into measurable business impact
• Oversee day-to-day delivery and guide complex programs through to production
• Identify and develop expansion opportunities (upsell, cross-sell, new use cases)
• Build senior relationships and run QBRs, helping shape customer strategy and direction
• Act as the central point of coordination across Sales, Product, Engineering and Support
• Manage risks, escalations and performance to ensure consistent delivery and customer success
What We Are Looking For
• 5+ years in Customer Success, Strategic Accounts or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
• A proven track record across the full post-sales lifecycle: adoption, delivery, renewals and growth
• Solid program management skills and experience coordinating complex, cross-functional initiatives
• Comfort working in technical environments (APIs, integrations, pilots/POCs)
• Excellent stakeholder management skills, including building relationships at executive level
• A proactive, evidence-based approach and comfort navigating ambiguity
• Fluency in French and English, written and spoken
You'll Likely Stand Out If You Have
• Experience in telecommunications or highly regulated enterprise environments
Role Details
• Type: Hybrid
• Location: London, United Kingdom
• Travel: Up to 25%
• Department: Sales – Customer Success
• Reports to: Strategic Operator Success Team Lead
Come Work With Us!
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.