Description review
Senior Technical Writer
Kong Inc. · Remote - Milan, Italy · back to the listing
HR standards
75/100
solid
Title ↔ description
95/100
strong
Reads as
Technical Writer
100% confident
What this role officially is
technical communicator — ESCO, the EU occupation classification
Technical communicators prepare clear, concise and professional communication from product developers to users of the products such as online help, user manuals, white papers, specifications and industrial videos. For this, they analyse products, legal requirements, markets, customers and users. They develop information and media concepts, standards, structures and software tool support. They plan the content creation and media production processes, develop written, graphical, video or other contents, generate media output, release their information products and receive feedback from the users.
Also known as: technical editor, technical documentation author, senior technical communicator, technical communicators, technical content developer, user experience designer
How others title the same work
Large employers
- Technical Author (multiple roles and seniority levels) Canonical Ltd.
- Manager I, Documentation Datadog
What the listing never says
- 24 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
We are seeking a highly skilled and experienced Senior Technical Writer to join our growing team. This role will be responsible for creating and maintaining clear, concise, and accurate technical documentation for our products, ensuring our users and developers have the information and resources they need for success.
What You'll Do:
As a Senior Technical Writer at Kong Global Inc., you will be responsible for:
• Developing, writing, and editing high-quality technical documentation, including API docs, developer guides, reference documentation, and release notes, for a variety of audiences.
• Collaborating closely with product managers, engineers, and other docs writers to gather information, understand product functionality, and ensure documentation accuracy and completeness.
• Conducting thorough research to gather technical information, including interacting with subject matter experts, analyzing product specifications, and testing software.
• Testing to validate documentation content and ensure accuracy.
• Utilizing Command Line Interface (CLI) tools to test and document software features.
• Managing and maintaining existing documentation, including regular updates, revisions, and deprecation of outdated content.
• Implementing and improving documentation processes and standards, including document management and version control using Git.
• Reviewing docs for technical accuracy and adherence to established guidelines.
• Contributing to project planning and project management efforts related to documentation deliverables, ensuring timely and effective execution.
• Actively participating in product management discussions to provide insights and ensure documentation alignment with product strategy.
• Owning documentation strategy for a specific product area — going beyond writing to understand how docs influence adoption, reduce support burden, and surface unmet use cases, then prioritizing content work accordingly.
• Partnering with product and field teams to identify where documentation gaps are blocking user success, and proposing content investments based on user behavior, support tickets, or adoption data rather than just backlog requests.
What You'll Bring:
To be successful in this role, you will possess the following qualifications:
• 3+ years of experience in technical writing within a software development environment.
• Proven expertise in software documentation, including experience with API documentation and developer guides.
• Understanding of API testing and experience with relevant tools.
• Proficiency with Command Line Interface (CLI).
• Experience or an interest in AI.
• Solid experience with Git for version control and collaboration.
• Demonstrated ability to perform thorough research and synthesize complex technical information.
• Excellent written and verbal communication skills, with a keen eye for detail and accuracy.
• Experience with documentation maintenance, document management, and document reviewing processes.
• Experience treating a documentation area like a product — setting priorities based on user impact and adoption, not just ticket volume or team requests.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and debugging skills.
#LI-JF1
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
We are seeking a highly skilled and experienced Senior Technical Writer to join our growing team. This role will be responsible for creating and maintaining clear, concise, and accurate technical documentation for our products, ensuring our users and developers have the information and resources they need for success.
What You'll Do:
As a Senior Technical Writer at Kong Global Inc., you will be responsible for:
• Developing, writing, and editing high-quality technical documentation, including API docs, developer guides, reference documentation, and release notes, for a variety of audiences.
• Collaborating closely with product managers, engineers, and other docs writers to gather information, understand product functionality, and ensure documentation accuracy and completeness.
• Conducting thorough research to gather technical information, including interacting with subject matter experts, analyzing product specifications, and testing software.
• Testing to validate documentation content and ensure accuracy.
• Utilizing Command Line Interface (CLI) tools to test and document software features.
• Managing and maintaining existing documentation, including regular updates, revisions, and deprecation of outdated content.
• Implementing and improving documentation processes and standards, including document management and version control using Git.
• Reviewing docs for technical accuracy and adherence to established guidelines.
• Contributing to project planning and project management efforts related to documentation deliverables, ensuring timely and effective execution.
• Actively participating in product management discussions to provide insights and ensure documentation alignment with product strategy.
• Owning documentation strategy for a specific product area — going beyond writing to understand how docs influence adoption, reduce support burden, and surface unmet use cases, then prioritizing content work accordingly.
• Partnering with product and field teams to identify where documentation gaps are blocking user success, and proposing content investments based on user behavior, support tickets, or adoption data rather than just backlog requests.
What You'll Bring:
To be successful in this role, you will possess the following qualifications:
• 3+ years of experience in technical writing within a software development environment.
• Proven expertise in software documentation, including experience with API documentation and developer guides.
• Understanding of API testing and experience with relevant tools.
• Proficiency with Command Line Interface (CLI).
• Experience or an interest in AI.
• Solid experience with Git for version control and collaboration.
• Demonstrated ability to perform thorough research and synthesize complex technical information.
• Excellent written and verbal communication skills, with a keen eye for detail and accuracy.
• Experience with documentation maintenance, document management, and document reviewing processes.
• Experience treating a documentation area like a product — setting priorities based on user impact and adoption, not just ticket volume or team requests.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and debugging skills.
#LI-JF1
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.