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Why this grade This listing scored 24/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Full-Time Director Customer Support & Success
What you’ll do:
- Efficiently responding to inquiries via live chat
- Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
- Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
- Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
- Enhancing our support centres by identifying when articles need updating and reporting back to your lead.
What you’ll bring:
- Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
- Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
- Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
- Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
- Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.
- Fluency in English (both written & spoken)
Why clearer.io?
- We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.
- Customers at the heart: We obsess over their needs so we can grow together
- Purposeful progress: We don’t settle. We take initiative and embrace bold thinking.
- Endless innovation: We refine, improve, and take meaningful action
- Always open: We build trust through transparency and global collaboration Clear benefits:
- 100% Remote Culture: Work from anywhere that brings you happiness.
- Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
- Wellness Allowance: Support for classes promoting physical and mental health.
- Time Off: 20 days/year, in addition to Vietnam holidays.
- MacBook Provided.
- Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
- Continuous Learning: Technical and general workshops, online resources.
- Health and Wellness Benefits: Generali Health Care, annual check-up.
- International Exposure: Enhance expertise and English communication skills. Working hours: 3:00 PM – 12:00 AM (Vietnam time), Monday to Friday. We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you!
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Where this listing came from
- 06 Jul 2026 Jobicy first sighting
Seen on 1 board over 31 days. The employer edited the description 1× since we first recorded it.