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Customer Support Representative

NeoWork Colombia

Customer Service Entry level Full Time

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly within our clients' teams and tools, while NeoWork handles recruiting, HR, benefits, and ongoing support.

Key Responsibilities

  • Respond to customer inquiries via phone, live chat, and email within defined service levels
    • Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
    • Escalate complex cases to the right team with clear, complete notes
    • Document every interaction accurately in the client's CRM or helpdesk (e.g., Zendesk, Gorgias, Freshdesk)
    • Identify recurring issues and share feedback to improve help articles and processes
    • Meet quality, productivity, and customer satisfaction targets

Requirements

  • 1+ year of experience in customer support, call center, or client-facing service roles

• Excellent spoken and written English

  • Calm, empathetic, and solution-oriented communication style
    • Comfortable using helpdesk, CRM, and ticketing tools
    • Strong attention to detail and ability to multitask across channels
    • Availability to work U.S. business hours
    • Based in Colombia, with a reliable home office setup and stable internet connection

    Nice to Have
    • Experience supporting U.S. customers
    • Experience in e-commerce, SaaS, or healthcare support

• Fluency in Spanish

Benefits

  • We offer health insurance for contractors

• Holiday Extra Pay

  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
    • This is a 100% home-based position
    • We prioritize the mental health of our team members and offer mental health days to support their well-being.
    • In addition to the base salary, performance-based incentives are provided.
    • There is an annual review and appraisal process in place.
    • There are ample opportunities for professional growth and advancement within the company.

Originally posted on Himalayas

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Where this listing came from

  1. 24 Oct 2026 Himalayas first sighting

Seen on 1 board over 0 days.