Description review
Medical Virtual Assistant
NeoWork · Philippines · back to the listing
HR standards
67/100
needs work
Title ↔ description
82/100
solid
Reads as
Virtual Assistant
98% confident
What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the right staff
• Handle all patient information in a HIPAA-compliant manner
Requirements
• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
• Experience with insurance verification or prior authorizations
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
Benefits
• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
Originally posted on Himalayas
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the right staff
• Handle all patient information in a HIPAA-compliant manner
Requirements
• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
• Experience with insurance verification or prior authorizations
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
Benefits
• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
Originally posted on Himalayas