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Why this grade This listing scored 30/100, which is an F. It lost the most ground on freshness. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
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Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
- Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
- Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
- Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
- Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.
- Respond to inquiries by phone, email, and in person quickly and professionally.
- Identify and assess customer needs to achieve satisfaction.
Qualifications:
- 4 year college degree in Biological Sciences or similar, preferred.
- Exceptional customer service skills and strong interpersonal skills.
- Ability to communicate effectively with patients by telephone and email.
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
- Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
- Proven ability to learn new skills quickly and adapt to new processes smoothly.
- General office equipment and software knowledge and computer proficiency.
Illinois Pay Range: $48,000-$55,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Originally posted on Himalayas
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Where this listing came from
- 07 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.