Description review
Director, Client Services - Retail
Kobie Marketing · Remote - St. Petersburg, Florida · back to the listing
HR standards
55/100
needs work
Title ↔ description
82/100
solid
Reads as
Customer Success Manager
95% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Join a National Top Workplace
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
Join Us from Anywhere
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
· Flexible Time Off to recharge when needed
· Nine Company-Wide Holidays
· A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here.
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
About the team and what we will build together
You're the face of Kobie to your clients. As Director, Client Services, you'll lead a retail book of business as the visible account lead, owning client satisfaction, revenue, and the organic growth that moves Kobie from vendor to valued partner. Clients and Kobie teams will look to you for direction, problem solving, and the tone for how we work together.
In the Retail Vertical, this means: You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop. You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. The work moves fast, the stakes are visible, and the results show up in the business.
How you will make an impact
• The account, end to end: Own the client experience from onboarding to renewal, including the account's client satisfaction target, and become a true extension of your client's team.
• Revenue and margin: Deliver account revenue and margin targets, own forecasts and resource allocation, and partner with Finance on pricing and profitability.
• Organic growth: Build and land proposals that grow your accounts, and turn strong partnerships into client proof points that help Kobie win.
• Account strategy: Build the account plan, lead quarterly client reviews, and bring thought leadership on the challenges retail clients face.
• Risk into trust: Spot risk early, escalate with judgment, and turn friction into opportunity.
• Your team: Lead and develop a direct team, and set the rules of engagement for the cross-functional group behind every client.
What you need to be successful
Required
• 10+ years1 of marketing experience, including leading loyalty or rewards programs.
• Proven success with well-recognized retail brands.
• Experience managing P&L and account financials.
• The confidence and salesmanship to grow accounts.
• Exceptional judgment and real-time problem solving.
• Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows, and the confidence to guide technical conversations.
• Bachelor's degree required.
• Ability to travel up to 20%.
Bonus Points
• Loyalty industry or technology enabler experience, or industry recognition that sets you apart as a leader.
Where this role leads: Sr. Director, Client Services, stewarding a multi-account portfolio.
Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.
A place for all We celebrate and embrace diversity at Kobie!
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
Join Us from Anywhere
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
· Flexible Time Off to recharge when needed
· Nine Company-Wide Holidays
· A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here.
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
About the team and what we will build together
You're the face of Kobie to your clients. As Director, Client Services, you'll lead a retail book of business as the visible account lead, owning client satisfaction, revenue, and the organic growth that moves Kobie from vendor to valued partner. Clients and Kobie teams will look to you for direction, problem solving, and the tone for how we work together.
In the Retail Vertical, this means: You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop. You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. The work moves fast, the stakes are visible, and the results show up in the business.
How you will make an impact
• The account, end to end: Own the client experience from onboarding to renewal, including the account's client satisfaction target, and become a true extension of your client's team.
• Revenue and margin: Deliver account revenue and margin targets, own forecasts and resource allocation, and partner with Finance on pricing and profitability.
• Organic growth: Build and land proposals that grow your accounts, and turn strong partnerships into client proof points that help Kobie win.
• Account strategy: Build the account plan, lead quarterly client reviews, and bring thought leadership on the challenges retail clients face.
• Risk into trust: Spot risk early, escalate with judgment, and turn friction into opportunity.
• Your team: Lead and develop a direct team, and set the rules of engagement for the cross-functional group behind every client.
What you need to be successful
Required
• 10+ years1 of marketing experience, including leading loyalty or rewards programs.
• Proven success with well-recognized retail brands.
• Experience managing P&L and account financials.
• The confidence and salesmanship to grow accounts.
• Exceptional judgment and real-time problem solving.
• Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows, and the confidence to guide technical conversations.
• Bachelor's degree required.
• Ability to travel up to 20%.
Bonus Points
• Loyalty industry or technology enabler experience, or industry recognition that sets you apart as a leader.
Where this role leads: Sr. Director, Client Services, stewarding a multi-account portfolio.
Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.
A place for all We celebrate and embrace diversity at Kobie!
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!