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Service Desk Analyst I (M - F 9:30am to 6pm EST)

Tusker United States

Operations Customer Service Entry level Full Time

Grow Your IT Career with Hands-On Experience

Looking for an opportunity to launch your career in IT? As a Service Desk Analyst, you’ll be the first point of contact for customers who need technical help. You’ll troubleshoot everyday technology issues, solve problems, and gain hands-on experience with widely used technologies including Microsoft 365, Windows, Azure, Active Directory, and more.

This is a great opportunity for someone early in their IT career who enjoys technology, problem-solving, and helping people.

What You’ll Do

  • Provide friendly, professional technical support by phone, ticket, and remote session
  • Troubleshoot common hardware, software, network, and account-access issues
  • Support technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS
  • Document troubleshooting steps and resolutions clearly and accurately
  • Keep customers informed throughout the support process
  • Partner with senior technicians and engineers when issues require additional expertise
  • Learn new technologies while building valuable real-world IT experience

What We’re Looking For

You don’t need to know everything on day one. We’re looking for someone who is curious, dependable, customer-focused, and excited to grow in IT.

You should have:

  • Strong customer service and communication skills
  • A natural ability to troubleshoot and solve problems
  • Comfort working in a fast-paced environment
  • Strong organization and attention to detail
  • An interest in technology and a willingness to learn

Education & Experience

Candidates should have one of the following:

  • Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field
  • Associate degree plus 1 year of relevant experience
  • 2 years of professional service desk or technical support experience

CompTIA A+ and Microsoft certifications are a plus.

CompTIA A+ must be obtained within six months of employment.

Your Schedule

Monday-Friday | 9:30 AM-6:00 PM Eastern Time

Enjoy a consistent weekday schedule while building the technical skills and customer experience that can help you grow your IT career.

Ready to Get Started?

If you have a passion for technology, enjoy helping people, and are looking for an opportunity to build your IT career, we’d love to hear from you.

Compensation: Starting from $21 an hour

Originally posted on Himalayas

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Where this listing came from

  1. 27 Oct 2026 Himalayas first sighting

Seen on 1 board over 0 days.