Description review
Service Designer, Intelligence & Investigations
OpenAI · Remote - San Francisco · back to the listing
HR standards
75/100
solid
Title ↔ description
62/100
needs work
Reads as
Unclear
no confident match
What this role officially is
user interface designer — ESCO, the EU occupation classification
User interface designers are in charge of designing user interfaces for applications and systems. They perform layout, graphics and dialogues design activities as well as adaptation activities.
Also known as: accessibility designer, user interface designers, UI designer
How others title the same work
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- AI Native Product Designer Metalab
- Designer, Web Presence & Platform Stripe
- Senior Staff Product Designer, Risk Stripe
Startups
- Founding Designer Cardboard
- Founding UI/UX Design Engineer Clearly AI
- Founding Product Designer Closure
- Design and Marketing Associate Corgi Insurance
- UX Designer Coulomb AI
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About the Team
The Intelligence and Investigations (I2) team provides intelligence to decision makers across OpenAI and investigates severe misuse of our products. I2’s work saves lives: we disrupt real-world violence, protect children, and prevent catastrophic harms from AI misuse. We draw on our investigations and in-depth analysis of a wide range of data sources to provide actionable quantitative and qualitative intelligence to OpenAI’s leadership.
Our analysts and investigators make sense of complex data to understand emerging risks and investigate severe misuse. They work closely with engineers who build tools that extend what human experts can see and do. The design of the investigative workflow shapes how effectively people can use those tools and act on what they learn.
About the Role
We’re hiring a service designer to shape how investigative cases move through OpenAI, from the first signal through review and action. You’ll work alongside investigators to understand what each case requires and how the overall workflow shapes what investigators can accomplish.
You’ll bring that perspective to the people who shape investigative operations and the engineers who build the underlying systems. Together, you’ll decide where a change would help and see how it works in real cases.
In this role, you will
• Work alongside investigators to understand how cases move across teams and systems. Consider what that process means for people at risk, people whose activity is under review, and the people responsible for acting on a finding.
• Combine what you learn from individual cases with operational data to decide where a change would help most and whether it calls for a change in the workflow, the tools, or both.
• Lead the cross-team work of mapping investigative workflows, designing improvements with the people who use and operate them, and putting agreed changes into practice.
• Guide engineering decisions about how investigative systems fit together to support the overall workflow.
• Follow changes into use. Look for whether they help investigators act in time, make well-supported decisions, and sustain demanding work.
You might thrive in this role if you
• Have experience designing services around the needs of the people who use and run them.
• Enjoy learning how specialists work. You can draw on their different perspectives to understand a service that no single team sees in full.
• Have worked with operational and engineering teams to put a service design into practice. You’re comfortable discussing how a technical choice in one part of a workflow affects people elsewhere.
• Care about what happens after a design goes into use. You’re curious whether a change that helps one team also improves how a case moves through the full investigation workflow.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
The Intelligence and Investigations (I2) team provides intelligence to decision makers across OpenAI and investigates severe misuse of our products. I2’s work saves lives: we disrupt real-world violence, protect children, and prevent catastrophic harms from AI misuse. We draw on our investigations and in-depth analysis of a wide range of data sources to provide actionable quantitative and qualitative intelligence to OpenAI’s leadership.
Our analysts and investigators make sense of complex data to understand emerging risks and investigate severe misuse. They work closely with engineers who build tools that extend what human experts can see and do. The design of the investigative workflow shapes how effectively people can use those tools and act on what they learn.
About the Role
We’re hiring a service designer to shape how investigative cases move through OpenAI, from the first signal through review and action. You’ll work alongside investigators to understand what each case requires and how the overall workflow shapes what investigators can accomplish.
You’ll bring that perspective to the people who shape investigative operations and the engineers who build the underlying systems. Together, you’ll decide where a change would help and see how it works in real cases.
In this role, you will
• Work alongside investigators to understand how cases move across teams and systems. Consider what that process means for people at risk, people whose activity is under review, and the people responsible for acting on a finding.
• Combine what you learn from individual cases with operational data to decide where a change would help most and whether it calls for a change in the workflow, the tools, or both.
• Lead the cross-team work of mapping investigative workflows, designing improvements with the people who use and operate them, and putting agreed changes into practice.
• Guide engineering decisions about how investigative systems fit together to support the overall workflow.
• Follow changes into use. Look for whether they help investigators act in time, make well-supported decisions, and sustain demanding work.
You might thrive in this role if you
• Have experience designing services around the needs of the people who use and run them.
• Enjoy learning how specialists work. You can draw on their different perspectives to understand a service that no single team sees in full.
• Have worked with operational and engineering teams to put a service design into practice. You’re comfortable discussing how a technical choice in one part of a workflow affects people elsewhere.
• Care about what happens after a design goes into use. You’re curious whether a change that helps one team also improves how a case moves through the full investigation workflow.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.