Head of NwPS Engineering

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Job Title: Head of NwPS Engineering

Location: Global / Remote (preference for US, UK, or Spain)

About the Role

The Head of NwPS Engineering is a senior VP-level leadership role responsible for the full engineering delivery and technical strategy of Vonage’s Network Powered Solutions business. This is not a delivery management role — it is an engineering leadership role that carries end-to-end accountability for the platform powering Vonage’s fastest-growing business unit.

NwPS is Vonage’s strategic growth engine, commercialising mobile network operator capabilities as developer APIs — including Verify, Silent Authentication, SIM Swap, Number Verification, and Quality on Demand — for enterprise customers across FinTech, Healthcare, Transportation, and beyond. The engineering function that supports it spans multiple squads, complex multi-CSP integrations, a rapidly evolving product portfolio, and an emerging AI and agentic engineering capability.

The Head of NwPS Engineering will own the vision, structure, and execution of this engineering function. They will report directly to the SA NwPS General Manager and serve as a key voice on the NwPS leadership team.

Key Responsibilities

Engineering Delivery

• Full engineering accountability for: Verify, VNA (Vonage Network APIs), Connectors, Intelligence Engine, Advanced NwPS, and future NwPS products

• Ownership of all NwPS squad delivery across Platform, Network Features, Identity Insights, Frontend, and Verify

• QA Excellence and SDET capability across NwPS engineering

• DevRel engineering in support of the NwPS developer ecosystem

• Operational Excellence, SRE practices, and platform reliability

Architecture

• End-to-end architectural accountability for NwPS engineering

• Direct leadership of the NwPS Architecture function (Architecture Lead reports to this role)

• Ownership of architectural standards, technical design governance, and domain architecture across NwPS products

• Technical decision-making authority for platform design, CSP integration patterns, and engineering standards

Strategic Engineering Leadership

• Agentic AI and MCP engineering strategy and execution

• Engineering roadmap aligned with NwPS product strategy and commercial OKRs

• Representation on the SA NwPS leadership team alongside NwPS Product, Solution Sales, and Strategic BD

• Cross-functional partnership with CTO, Architecture, and SA CPaaS Engineering on shared platform standards and practices

Reporting Structure

This role leads the NwPS Architecture Lead and the squad leads for Platform, Network Features, Identity Insights, Frontend, Verify, and SDET Improvements.

The engineering organisation comprises approximately 40+ engineers across the squads, with seven direct reports once the Architecture Lead position is filled.

Qualifications and Experience

Engineering Vision and Strategy

• Demonstrated ability to set and communicate a multi-year engineering vision for a complex, API-native product portfolio

• Experience leading engineering for developer-facing or telco/network API products is strongly preferred

• Proven capability to align engineering strategy with product roadmap and commercial priorities — not just execute against them

Leadership at Scale

• Track record of leading distributed, multi-squad engineering organisations across multiple geographies

• Ability to develop and retain engineering talent at all levels, including squad leads and senior engineers

• Experience managing engineering through periods of significant growth and structural change

Technical Depth

• Strong grounding in API platform architecture, distributed systems, and cloud-native engineering

• Familiarity with CSP/telco network API standards (CAMARA, GSMA) is a significant advantage

• Hands-on architecture experience sufficient to provide meaningful technical guidance to the Architecture function

Execution and Accountability

• History of delivering complex, multi-CSP or multi-partner integrations on aggressive timelines

• Operational rigour: reliability, KTLO management, cycle time, and quality engineering are active leadership priorities, not delegated concerns

Why This Role Matters

NwPS is building the infrastructure for a market that is still being defined. Carrier-grade, developer-accessible network APIs are emerging as a category, and Vonage is positioned to lead it. The Head of NwPS Engineering will be the person who ensures the engineering organisation is built to move fast, scale reliably, and stay ahead of a rapidly evolving technical landscape.

This is a role for someone who wants to build something, not manage something that already exists.

About Vonage and SA NwPS

Vonage is a global cloud communications leader, part of the Ericsson group. The NwPS Solution Area is Vonage’s dedicated business unit for Network Powered Solutions — commercialising mobile network operator capabilities as developer APIs for enterprise customers globally. NwPS operates as a standalone business with its own P&L accountability, product roadmap, sales motion, and engineering function.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.