Solutions Consultant

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a Solutions Consultant to be a critical industry, technical and product expert in behavioral health services to support the overall sales process.

Reporting to the Head of Solution Consulting, you will be responsible for translating Lyra’s comprehensive behavioral health solution into compelling, tailored value propositions for the largest and most complex prospective clients. You will be instrumental in executing sales strategies, delivering best-in-class demonstrations, and providing product insights to help the team achieve Lyra’s growth targets and close new business.

Responsibilities

• Consultative Pre-Sales & Discovery: Collaborate with Partnerships (Sales) throughout the sales cycle, serving as the trusted technical and product advisor to prospective clients. Conduct deep technical discovery with benefits leaders to understand their specific needs and design a comprehensive Lyra solution.

• Demonstration Excellence: Lead and deliver highly tailored, compelling product demonstrations and technical presentations that clearly articulate Lyra's unique value proposition and clinical model.

• RFP & Proposal Contribution: Own the technical response section for RFPs and proposals, ensuring accuracy, strategic positioning, and a compelling narrative against competitors.

• Technical Value Strategy: Support Partnerships (Sales) in refining and executing account strategies, ensuring the technical solution and value proposition align perfectly with the client’s business objectives and benefits infrastructure

• Implementation Support and Handoff: Participate in the implementation process serving as the product expert documenting all technical requirements and setting clear client expectations for the Implementation and Customer Success teams.

• Operational Alignment: Work closely with all aspects of operations stakeholders to ensure alignment, perfect processes and identify areas of efficiency. This will include channel partner collaboration and help establish best practices and operational efficiency.

• Product Liaison: Collect and synthesize market feedback, competitive intelligence, and client needs from the field and relay them to the Product/Engineering teams to influence Lyra’s product roadmap.

• Travel: Willingness to travel 15% - 30% of time.

• Sales Enablement Content: Collaborate with Sales Enablement and Marketing to refine and create high-impact sales tools, technical content, and demonstration scripts that clearly articulate Lyra's differentiators (e.g., clinical model, integration capabilities, HIPAA compliance).

Qualifications

• Behavioral Health Experience: 5+ years of experience as a Solution Consultant, Behavioral Health or Health Plan Operations Leader, ideally within the behavioral health , enterprise benefits, or healthcare technology sectors. Benefits consulting and/or clinical background preferred.

• Track Record: Proven track record of independently owning the technical sales cycle and consistently contributing to the closure of complex enterprise deals.

• Domain Expertise: Deep understanding of the employer benefits landscape, particularly behavioral health, employee benefits, health plans, HR technology, benefits administration systems, and the technical and compliance requirements (e.g., HIPAA) of large employers.

• Consultative Approach: Highly consultative and strategic, with the ability to move beyond feature/function demonstrations to design comprehensive solutions that meet a client's business objectives and technical constraints.

• Exceptional Communicator: Excellent presentation and communication skills with the ability to articulate complex technical and clinical concepts to diverse audiences, from benefits administrators to technical architects and C-suite executives.

• Mission-Driven: A genuine passion for Lyra's mission and a commitment to improving access to high-quality behavioral healthcare.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."