Description review
Account Manager
Superwall · Remote · back to the listing
HR standards
71/100
solid
Title ↔ description
60/100
needs work
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About This Role
12,000+ apps ship the Superwall SDK in production, and most of them are only scratching the surface of what the product can do. Most start with one paywall. We need someone to show them everything else: experiments, onboarding flows, web2app funnels, win-backs, and more.
You'll own a book of customer relationships from onboarding through renewal, and act as each team's go-to partner for growing subscription revenue. The heart of the role is education.
One thing we're firm on: we want someone who has actually built with Superwall. Not "familiar with." Built with. You know the product from the user's side, and that's exactly why customers will trust you.
What You'll Do
- Teach customers the full range of Superwall use cases: A/B testing, onboarding flows, web2app funnels, surveys, localization, refund protection
- Own a portfolio of accounts as their primary point of contact, with regular check-ins and QBRs
- Guide new customers through onboarding alongside our support engineers so they launch fast and see early wins
- Own renewals, spot churn risk early, and fix it before it becomes churn
- Find upsell and expansion opportunities as customers grow
- Bring customer feedback to Product and Engineering, and close the loop when things ship
Who You Are
- You've used Superwall yourself. Built paywalls, set up campaigns, run experiments
- 2-3 years in account management or customer success, ideally B2B SaaS
- You enjoy teaching and can make technical concepts simple for PMs, marketers, and founders
- You know how subscription apps make money: trials, pricing, conversion, churn
- Track record of hitting retention and expansion targets
- Comfortable working across time zones with a remote team
- Fluent in English
Nice to Have
- Experience with RevenueCat, Adapty, or App Store Connect
- Background in mobile growth, product, or marketing at a consumer app
- Comfort with CRM tools like Attio or HubSpot
About Superwall
Superwall is the world's most powerful monetization platform for mobile apps. We started with paywalls, and we're still the best at them, but today we're the full stack for how apps grow subscription revenue: AI-powered paywall experimentation, real-time analytics, subscription management, and an SDK shipping in 12,000+ production apps.
We're profitable, growing fast, and loved by our customers. We're a global team of 20 who love working together, love our customers, and love solving hard technical problems.
How to Apply
Apply here, or email your resume + a short note on how you've used Superwall (a paywall or experiment you're proud of) to hiring @superwall.com with subject line: [Your Name] | Account Manager
12,000+ apps ship the Superwall SDK in production, and most of them are only scratching the surface of what the product can do. Most start with one paywall. We need someone to show them everything else: experiments, onboarding flows, web2app funnels, win-backs, and more.
You'll own a book of customer relationships from onboarding through renewal, and act as each team's go-to partner for growing subscription revenue. The heart of the role is education.
One thing we're firm on: we want someone who has actually built with Superwall. Not "familiar with." Built with. You know the product from the user's side, and that's exactly why customers will trust you.
What You'll Do
- Teach customers the full range of Superwall use cases: A/B testing, onboarding flows, web2app funnels, surveys, localization, refund protection
- Own a portfolio of accounts as their primary point of contact, with regular check-ins and QBRs
- Guide new customers through onboarding alongside our support engineers so they launch fast and see early wins
- Own renewals, spot churn risk early, and fix it before it becomes churn
- Find upsell and expansion opportunities as customers grow
- Bring customer feedback to Product and Engineering, and close the loop when things ship
Who You Are
- You've used Superwall yourself. Built paywalls, set up campaigns, run experiments
- 2-3 years in account management or customer success, ideally B2B SaaS
- You enjoy teaching and can make technical concepts simple for PMs, marketers, and founders
- You know how subscription apps make money: trials, pricing, conversion, churn
- Track record of hitting retention and expansion targets
- Comfortable working across time zones with a remote team
- Fluent in English
Nice to Have
- Experience with RevenueCat, Adapty, or App Store Connect
- Background in mobile growth, product, or marketing at a consumer app
- Comfort with CRM tools like Attio or HubSpot
About Superwall
Superwall is the world's most powerful monetization platform for mobile apps. We started with paywalls, and we're still the best at them, but today we're the full stack for how apps grow subscription revenue: AI-powered paywall experimentation, real-time analytics, subscription management, and an SDK shipping in 12,000+ production apps.
We're profitable, growing fast, and loved by our customers. We're a global team of 20 who love working together, love our customers, and love solving hard technical problems.
How to Apply
Apply here, or email your resume + a short note on how you've used Superwall (a paywall or experiment you're proud of) to hiring @superwall.com with subject line: [Your Name] | Account Manager