Client Support Specialist - Billing

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role Lyra Health is looking for a detail-oriented and highly motivated individual to join our team as a Client Support Specialist. This person will share responsibility with the team for responding to queries from Lyra clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues. We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks. The shift needed for this role is: Monday - Friday 9:30 am - 6 pm PT

Responsibilities

• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
• Follow up on returned claims, among other billing responsibilities
• Keep clients informed of billing and payment status
• Collaborate with internal billing teams and customer success as needed to resolve client cases
• Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
• Collaborate with technical teams to identify bugs and improve the client/provider experience
• Ability to work on a scheduled shift and holidays

Qualifications

• 1+ years experience in healthcare billing customer service
• Experience in healthcare and/or medical billing a plus
• Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful
• Experience with Zendesk, Salesforce, and/or JIRA a plus
• Excellent attention to detail
• Excellent written and verbal communication skills

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."