IT Support Engineer

About LiveKit

LiveKit is the default infrastructure layer for real-time AI — the platform that gives AI the ability to see, hear, and speak. From powering voice for millions of ChatGPT users to enabling drone teleoperation at Skydio and serving as the backbone for roughly 25% of 911 emergency calls in the U.S., LiveKit handles the real-time media layer that production AI applications depend on.

Over 300,000 developers and 5,000+ companies — from leading AI labs to Fortune 500 enterprises — run production workloads on LiveKit. We've raised $181M from investors including Index Ventures, Altimeter Capital, and Salesforce Ventures, and we're growing fast.

About This Role

We are hiring an IT Support Engineer to own frontline IT support and endpoint operations at LiveKit, with a focus on building reliable, low-friction systems that help a distributed team move fast. This role sits at the intersection of support, identity, device management, and internal enablement.

You'll be working primarily in an Okta, Workspace ONE, Slack, and Google Workspace stack. You'll partner closely with Security and Engineering to ensure our internal environment is secure by default, well-documented, and easy to operate.

This is an individual contributor role with the ability to grow with the business as we scale our team, devices, and enterprise requirements.

You'll Thrive Here If You:

• are obsessed with making the best product and experience for our customers and colleagues

• are known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos

• work hard and can build and ship fast while caring deeply about polish, detail, and quality

• are a fast learner who frequently picks up new tools, systems, and skills

What You'll Do

IT Support and Internal Enablement

• Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues

• Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning)

• Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience

• Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through

Identity, Access, and Endpoint Operations

• Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns

• Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene

• Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal

• Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)

SaaS Administration and Collaboration Tooling

• Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards

• Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs

• Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines

• Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination

Cross-Functional Partnership and Continuous Improvement

• Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows

• Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems

• Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates

Who You Are

• 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment

• Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows

• Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement

• Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)

• Excellent written and verbal communication skills — you can explain technical steps clearly and keep stakeholders informed without overloading them

• Strong ownership and judgment — you can prioritize, handle ambiguity, and build systems that reduce future work

Nice to Have

• Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes

• Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene

• Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work

• Experience supporting globally distributed teams, including logistics for hardware and device returns

Our Commitment to You

• An opportunity to build something truly impactful to the world

• Contribute to open source alongside world-class engineers

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact [email protected].