Description review
Senior Onboarding Customer Success Manager
Ping Identity · USA - Remote · back to the listing
HR standards
67/100
needs work
Title ↔ description
78/100
solid
Reads as
Customer Success Manager
89% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 31 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Role Purpose Statement:
As an Onboarding Senior Customer Success Manager, you will help lead our customers into their Ping Identity journey, ensuring the successful deployment and realization of value for our customers. You will join the customer journey before the sale to ensure a seamless transition from the pre-sales experience to post deployment support, upon which you will then transition the customer off to our Customer Success Manager.
Main Responsibilities:
• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
• Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
• Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
• Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
• Challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution
Required Skills & Qualifications
• Deep expertise in leading the delivery of enterprise level Customer deployment projects
• Management of technical projects consisting of both customer and vendor members and stakeholders
• Understanding of the value proposition of Ping Identity
• Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
• Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
• Ability to lead individuals, teams or multiple groups
• Outstanding written and verbal communication skills with team members and audiences of all levels
• Planning and overseeing preparation and dissemination of project communications
• ‘Player Coach’ mindset - managing the customer and doing what is required to achieve success
• Excellent people management skills, including the ability to influence, negotiate and achieve results
• Proven expertise in managing conflicting priorities and escalations under pressure
• Willingness to travel to client locations to deliver professional services when needed (less than 25% travel
Salary Range: $87,000 - $116,000 + variable pay
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
Our Benefits:
• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Role Purpose Statement:
As an Onboarding Senior Customer Success Manager, you will help lead our customers into their Ping Identity journey, ensuring the successful deployment and realization of value for our customers. You will join the customer journey before the sale to ensure a seamless transition from the pre-sales experience to post deployment support, upon which you will then transition the customer off to our Customer Success Manager.
Main Responsibilities:
• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
• Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
• Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
• Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
• Challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution
Required Skills & Qualifications
• Deep expertise in leading the delivery of enterprise level Customer deployment projects
• Management of technical projects consisting of both customer and vendor members and stakeholders
• Understanding of the value proposition of Ping Identity
• Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
• Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
• Ability to lead individuals, teams or multiple groups
• Outstanding written and verbal communication skills with team members and audiences of all levels
• Planning and overseeing preparation and dissemination of project communications
• ‘Player Coach’ mindset - managing the customer and doing what is required to achieve success
• Excellent people management skills, including the ability to influence, negotiate and achieve results
• Proven expertise in managing conflicting priorities and escalations under pressure
• Willingness to travel to client locations to deliver professional services when needed (less than 25% travel
Salary Range: $87,000 - $116,000 + variable pay
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
Our Benefits:
• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.