Atlassian Delivery Director

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. Notice of E-Verify Participation: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Right to Work Notice: If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
Cprime is seeking an experienced Atlassian Delivery Director to provide strategic leadership, delivery oversight, and operational accountability across our Atlassian professional services engagements.

In this role, you will be responsible for ensuring the successful delivery of complex enterprise Atlassian solutions while maintaining strong client relationships, managing engagement financials, and supporting the continued growth of our Atlassian practice.

The ideal candidate brings a combination of Atlassian expertise, professional services leadership, strong business acumen, and a proven ability to lead high-performing delivery teams. You will work closely with Sales, Solution Architects, and Practice Leadership to drive client satisfaction, delivery excellence, and long-term business growth.

About the Practice:

Cprime’s Intelligent Work Transformation practice helps organizations reimagine how work gets done in the age of AI. We partner with enterprise clients to drive operating model transformation and enable more adaptive, product-led, and AI-powered organizations.
Our focus areas include:
• Operating Model Transformation (project-to-product, scaled agile)
• Workforce Transformation & Organizational Change
• Platform Implementation & Migration (collaboration and product platforms)
• AI Consulting & Engineering (including Agentic AI solutions)
• Intelligent Workflow Orchestration

What you will do:

Delivery Leadership & Client Engagement
• Provide strategic direction, governance, and delivery oversight for complex enterprise Atlassian engagements.
• Ensure successful project delivery within agreed scope, timelines, budgets, and quality standards.
• Build and maintain strong relationships with key client stakeholders, serving as a trusted advisor on Atlassian solutions and enterprise transformation.
• Lead client business reviews, executive stakeholder meetings, and engagement health assessments.
  Proactively identify and manage delivery risks, escalations, and opportunities for continuous improvement.
• Drive customer satisfaction, retention, and long-term engagement success through measurable business outcomes.
Financial & Operational Management
• Own engagement financial performance, including budgets, profitability, margins, forecasting, and resource utilization.
• Oversee Statements of Work (SOWs), contractual commitments, scope management, and resource planning.
• Establish, monitor, and communicate key performance indicators related to delivery performance, financial health, and client satisfaction.
• Partner with Finance, Sales, and Delivery leadership to ensure engagements remain financially healthy and operationally efficient.
• Identify opportunities to improve delivery processes, resource allocation, and overall practice performance.
Atlassian Practice Growth & Technical Oversight
• Provide delivery oversight for Atlassian implementations, Cloud migrations, integrations, and enterprise platform optimization initiatives.
• Collaborate with Solution Architects and technical teams to ensure scalable, high-quality solutions aligned with client business objectives.
• Support pre-sales activities, including solution planning, effort estimation, SOW development, and delivery strategy.
• Partner with Sales and Practice Leadership to identify opportunities for account expansion and additional service offerings.
• Stay current with Atlassian technologies, Cloud capabilities, AI-enabled solutions, and industry best practices.
People Leadership & Team Development
• Lead, coach, and mentor delivery managers, consultants, and technical resources supporting Atlassian engagements.
• Drive resource planning, staffing alignment, utilization, and team performance.
• Conduct regular performance discussions, provide coaching, and support professional development.
• Partner with Talent Acquisition and Practice Leadership on hiring needs and workforce planning.
• Foster a collaborative, accountable, and high-performing delivery culture across globally distributed teams.

Qualifications and Skills:

• 8+ years of experience in professional services, technology consulting, or enterprise delivery management.
• 5+ years of experience with Atlassian technologies, including Jira, Confluence, Jira Service Management (JSM), and Atlassian Cloud.
• 3–5+ years of people management experience, including hiring, coaching, mentoring, and leading technical or consulting teams.
• Proven experience managing large-scale enterprise client engagements and complex technology implementations.
• Strong financial acumen, including experience managing engagement budgets, profitability, margins, resource utilization, and forecasting.
• Experience developing and managing Statements of Work, delivery plans, and client engagement strategies.
• Strong understanding of Agile methodologies, SDLC, DevOps, and enterprise technology processes.
• Demonstrated ability to build executive-level client relationships and manage multiple concurrent engagements.
• Experience partnering with Sales and Solution Architecture teams on pre-sales activities and account growth.
• Excellent communication, leadership, stakeholder management, and problem-solving skills.
• Ability to thrive in a fast-paced, collaborative, and globally distributed consulting environment.

Preferred Qualifications:

• Experience working for an Atlassian Solution Partner or enterprise technology consulting firm.
• Experience with Atlassian Cloud migrations, Assets, Atlassian Rovo, and enterprise-scale platform implementations.
• Familiarity with ITSM, Agile transformation, DevOps, and enterprise integrations.
• Atlassian certifications, PMP, SAFe, or other relevant Agile/project management certifications.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent professional experience.

Travel Requirement:

• Approximately 20% travel may be required based on client engagements and business needs.

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprime is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.