Description review
Customer Service Specialist
Concentrix · Australia · back to the listing
HR standards
62/100
needs work
Title ↔ description
95/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Job Title:
Customer Service SpecialistJob Description
Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.Want to step into something new in 2025? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.
Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.
Who is Concentrix?
We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.
Key Role Details
• Hourly rate of $26.70 + Super + Incentives
• Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday) AEST on rotating roster
• Full-time only
• Location: Work from Home - Every minute you’re working, you’re earning!
• Initial equipment collection required
• Successful applicants must be able to collect IT equipment from: Adelaide, Brisbane, Melbourne, Parramatta, and Perth
• Register now for Future Intakes!
Who are you?
• Must be an Australian Citizen and at least 18 years1 of age
• Must have minimum 50Mbps download and 20Mbps upload for home office
• Passionate about customer service
• Eager to work towards goals and targets
• Confident and capable in using computers and systems
• Existing experience within a contact centre environment – highly desirable!
• Exceptional communication and interpersonal skills
What’s in it for you?
• Rotating roster – No weekend work!
• A diverse and inclusive work environment
• Comprehensive paid training to get you up to speed
• Development and career progression opportunities
• Structured support system to help you thrive in a work from home environment
•
Concentrix calendar of engagement events
If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, APPLY NOW2 !
*Applicants must pass a police check and other pre-employment checks, including a government clearance check*
Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Work-at-Home New South WalesLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Originally posted on Himalayas
Customer Service SpecialistJob Description
Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.Want to step into something new in 2025? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.
Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.
Who is Concentrix?
We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.
Key Role Details
• Hourly rate of $26.70 + Super + Incentives
• Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday) AEST on rotating roster
• Full-time only
• Location: Work from Home - Every minute you’re working, you’re earning!
• Initial equipment collection required
• Successful applicants must be able to collect IT equipment from: Adelaide, Brisbane, Melbourne, Parramatta, and Perth
• Register now for Future Intakes!
Who are you?
• Must be an Australian Citizen and at least 18 years1 of age
• Must have minimum 50Mbps download and 20Mbps upload for home office
• Passionate about customer service
• Eager to work towards goals and targets
• Confident and capable in using computers and systems
• Existing experience within a contact centre environment – highly desirable!
• Exceptional communication and interpersonal skills
What’s in it for you?
• Rotating roster – No weekend work!
• A diverse and inclusive work environment
• Comprehensive paid training to get you up to speed
• Development and career progression opportunities
• Structured support system to help you thrive in a work from home environment
•
Concentrix calendar of engagement events
If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, APPLY NOW2 !
*Applicants must pass a police check and other pre-employment checks, including a government clearance check*
Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Work-at-Home New South WalesLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Originally posted on Himalayas