Description review
Digital Account Manager
Insense · Argentina · back to the listing
HR standards
70/100
solid
Title ↔ description
69/100
needs work
Reads as
Customer Success Manager
96% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Insense is a platform that helps brands work with creators. We connect more than 100,000 trusted creators across 35+ countries, helping brands create content, run influencer campaigns, and grow their business. Today, over 2,000 mid-sized brands use Insense to power their creator marketing.
Founded in 2016, we're a remote-first company of 60+ people across 14+ countries. We collaborate across time zones, support customers around the world, and enjoy the flexibility that comes with remote work.
About the role
We're looking for a proactive and organized Digital Account Manager to join our Managed Services team!
You'll be the main point of contact for our clients, building relationships and making sure their UGC and influencer marketing campaigns run smoothly from start to finish. You'll work closely with our Influencer Marketing Managers, Creative Strategists and Motion Designers to deliver great campaigns and keep our clients happy.
If you love working with people, enjoy keeping things organized, and know your way around digital and influencer marketing, we'd love to hear from you!
This is fully remote role, with required availability from M-F 9 AM to 6 PM Eastern Time (ET).
Who are we looking for?
Required:
• 4+ years of experience in account management, client success, or project management, ideally in an agency, influencer marketing, or digital marketing.
• Good understanding of digital marketing, including influencer marketing, UGC, and paid social.
• Great organizational and project management skills, with the ability to manage multiple campaigns at the same time.
• Excellent communication skills and experience building and maintaining client relationships.
• Comfortable working in a fast-paced environment and collaborating with different teams.
• Detail-oriented, proactive, and able to solve problems to keep campaigns running smoothly.
• Familiarity with influencer marketing platforms and paid media campaigns is a nice to have
Responsibilities
Client Relationship Management & Growth
• Be the main point of contact for clients, making sure they have a great experience from onboarding to campaign delivery.
• Build and maintain good relationships with clients by understanding their goals and needs.
• Address client questions, solve problems, and make sure they're happy with our services.
• Identify opportunities to upsell or cross-sell services and help clients grow their influencer marketing campaigns.
Campaign & Project Management
• Manage influencer marketing campaigns from start to finish, making sure everything stays on track.
• Work with Influencer Marketing Managers to find and match the right creators for each campaign.
• Keep track of campaign timelines, budgets, and deliverables.
• Keep clients and internal teams updated on campaign progress and next steps.
Digital Marketing & Paid Social
• Help brands develop creative ideas for influencer marketing and paid social campaigns.
• Work with Creative Strategists and Motion Designers to review briefs and provide feedback.
• Collaborate with Paid Media Specialists to make sure content supports campaign goals and performance.
Content Delivery & Post-Production
• Work with creators to make sure content meets brand guidelines and campaign requirements.
• Coordinate with Motion Designers to manage content editing and final delivery.
• Review content and provide clear, helpful feedback to creators and internal teams.
📍 This is a remote contractor role, with compensation paid in USD. If your location isn't listed, please select "Worldwide" when applying.
Originally posted on Himalayas
Founded in 2016, we're a remote-first company of 60+ people across 14+ countries. We collaborate across time zones, support customers around the world, and enjoy the flexibility that comes with remote work.
About the role
We're looking for a proactive and organized Digital Account Manager to join our Managed Services team!
You'll be the main point of contact for our clients, building relationships and making sure their UGC and influencer marketing campaigns run smoothly from start to finish. You'll work closely with our Influencer Marketing Managers, Creative Strategists and Motion Designers to deliver great campaigns and keep our clients happy.
If you love working with people, enjoy keeping things organized, and know your way around digital and influencer marketing, we'd love to hear from you!
This is fully remote role, with required availability from M-F 9 AM to 6 PM Eastern Time (ET).
Who are we looking for?
Required:
• 4+ years of experience in account management, client success, or project management, ideally in an agency, influencer marketing, or digital marketing.
• Good understanding of digital marketing, including influencer marketing, UGC, and paid social.
• Great organizational and project management skills, with the ability to manage multiple campaigns at the same time.
• Excellent communication skills and experience building and maintaining client relationships.
• Comfortable working in a fast-paced environment and collaborating with different teams.
• Detail-oriented, proactive, and able to solve problems to keep campaigns running smoothly.
• Familiarity with influencer marketing platforms and paid media campaigns is a nice to have
Responsibilities
Client Relationship Management & Growth
• Be the main point of contact for clients, making sure they have a great experience from onboarding to campaign delivery.
• Build and maintain good relationships with clients by understanding their goals and needs.
• Address client questions, solve problems, and make sure they're happy with our services.
• Identify opportunities to upsell or cross-sell services and help clients grow their influencer marketing campaigns.
Campaign & Project Management
• Manage influencer marketing campaigns from start to finish, making sure everything stays on track.
• Work with Influencer Marketing Managers to find and match the right creators for each campaign.
• Keep track of campaign timelines, budgets, and deliverables.
• Keep clients and internal teams updated on campaign progress and next steps.
Digital Marketing & Paid Social
• Help brands develop creative ideas for influencer marketing and paid social campaigns.
• Work with Creative Strategists and Motion Designers to review briefs and provide feedback.
• Collaborate with Paid Media Specialists to make sure content supports campaign goals and performance.
Content Delivery & Post-Production
• Work with creators to make sure content meets brand guidelines and campaign requirements.
• Coordinate with Motion Designers to manage content editing and final delivery.
• Review content and provide clear, helpful feedback to creators and internal teams.
📍 This is a remote contractor role, with compensation paid in USD. If your location isn't listed, please select "Worldwide" when applying.
Originally posted on Himalayas