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Customer Success Manager

What it officially is

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

ESCO, European Commission

What employers actually ask for

Counted from listings on this board. Each line shows how many of that tier's listings for this role carried it — the denominator is the point.

Large employers

  • maternity and paternity leave 4 of 12
  • annual compensation review 4 of 12
  • annual holiday leave 4 of 12
  • recognition rewards 4 of 12
  • employee assistance programme 4 of 12
  • opportunity to travel to new locations to meet colleagues from your team and others 4 of 12
  • personal learning and development budget of usd 2,000 per year 4 of 12
  • distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! 4 of 12

Only one tier has enough listings for this role to count from. A share measured over fewer than three listings is not a measurement, so it is not shown.

What they call it

Large employers

  • Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
  • Technical Account Manager, Newspack Automattic
  • Customer Success - Team Manager Canonical
  • Enterprise Customer Success Manager (Japanese speaker) Canonical
  • Graduate Customer Success Manager Canonical
  • Enterprise Customer Success Manager (Japanese speaker) Canonical Ltd.

Startups

  • Manager / Director of Customer Success Craniometrix
  • Founding GTM - Deployment Strategist Credal.ai
  • Deployment Strategist (Munich Office) Dataleap
  • Founding Customer Success Manager Clicks Health
  • Founding Deployment Strategist Closure
  • Strategic Accounts Coast

How well this role is advertised

538listings reviewed
56/100median HR-standards score
71/100median title accuracy

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Official definitions and responsibilities come from public occupational records — O*NET (US Department of Labor) and ESCO (European Commission). The employer half is counted from listings on this board and shown with its denominator. Nothing on this page is written by a language model: the measured half is arithmetic over real postings, and the official half is quoted.

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