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Operations Manager

What it officially is

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

O*NET, US Department of Labor · classified as “General and Operations Managers”

What the work involves

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. 82% of people in this occupation report doing this
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. 82% of people in this occupation report doing this
  • Direct administrative activities directly related to making products or providing services. 82% of people in this occupation report doing this
  • Prepare staff work schedules and assign specific duties. 82% of people in this occupation report doing this
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. 82% of people in this occupation report doing this
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers. 82% of people in this occupation report doing this
  • Perform personnel functions, such as selection, training, or evaluation. 82% of people in this occupation report doing this
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members. 82% of people in this occupation report doing this
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. 82% of people in this occupation report doing this
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations. 82% of people in this occupation report doing this
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. 82% of people in this occupation report doing this
  • Direct non-merchandising departments of businesses, such as advertising or purchasing. 82% of people in this occupation report doing this
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management. 82% of people in this occupation report doing this
  • Plan store layouts or design displays. 82% of people in this occupation report doing this

What employers actually ask for

Counted from listings on this board. Each line shows how many of that tier's listings for this role carried it — the denominator is the point.

Large employers

  • equity compensation & employee stock purchase plan 4 of 12
  • team member resource groups 4 of 12
  • parental leave 4 of 12
  • flexible paid time off 4 of 12
  • benefits to support your health, finances, and well-being 4 of 12
  • growth and development fund 4 of 12
  • home office support 3 of 12

Only one tier has enough listings for this role to count from. A share measured over fewer than three listings is not a measurement, so it is not shown.

What they call it

Large employers

  • Sr. Business Operations Manager, CN Expansion, CN Expansion Amazon.com
  • Operations Manager, Bermuda Coinbase
  • Operations Senior Associate Coinbase
  • Associate Manager, Strategy and Operations, Fraud DoorDash
  • Shift Lead - Crestwood DoorDash
  • AI Transformation Owner, CRO GitLab

Startups

  • Collection Team Leader Cityfurnish
  • Revenue Operations Lead - Post Sales Abacum
  • Customer Operations Analyst BlueCargo
  • Head of Customer Operations BlueCargo
  • Strategy & Operations Lead Broccoli AI
  • Strategy & Operations Lead, Special Projects Broccoli AI

Tools the occupation uses

Access software Citrix cloud computing software
Calendar and scheduling software Calendar and scheduling software
Cloud-based data access and sharing software Dropbox
Computer aided design CAD software Autodesk AutoCAD
Computer aided manufacturing CAM software Computer aided manufacturing CAM software, CNC Mastercam
Content workflow software Atlassian JIRA

How well this role is advertised

565listings reviewed
54/100median HR-standards score
74/100median title accuracy

Open now

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Official definitions and responsibilities come from public occupational records — O*NET (US Department of Labor) and ESCO (European Commission). The employer half is counted from listings on this board and shown with its denominator. Nothing on this page is written by a language model: the measured half is arithmetic over real postings, and the official half is quoted.

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