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Why this grade This listing scored 27/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
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This listing does not state a salary
$75k – $121k
That is the middle half of what comparable roles paid on this board over the last 90 days — 64 listings that did publish a figure, median $103k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
- Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
- Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
- Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
The Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. The role focuses on adoption, value realization, customer health, and retention readiness, working in close partnership with Account Management for commercial outcomes.
Key Responsibilities:
Onboarding & Activation- Own customer onboarding from handover to go-live
- Define success criteria and customer objectives
- Ensure structured enablement and onboarding plans
- Validate early adoption and engagement
- Working with Professional Services in supporting and delivering the scope of the customer needs
- Develop customer success plans aligned to outcomes
- Drive product adoption through training and engagement
- Track usage and value delivery milestones
- Run regular business and operational reviews
- Monitor health scores and risk indicators
- Identify and mitigate churn risks proactively
- Ensure customers are renewal-ready through value demonstration
- Coordinate issue resolution and escalations
- Act as primary post-sale contact
- Build multi-level stakeholder relationships
- Lead executive business reviews
- Advocate customer needs internally
- Identify upsell and cross-sell opportunities
- Partner with Account Managers on expansion strategy
- Provide data and insights to support commercial discussions
Skills, Knowledge, and Experience Required:
- Experience in Customer Success or B2B SaaS
- Strong stakeholder and relationship management skills
- Experience driving product adoption and engagement
- Analytical mindset with ability to interpret usage data
- Experience with CRM and CS tools (Salesforce, Gainsight etc.)
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 23 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.