Description review
Customer Support Specialist
Remote Recruitment · South Africa · back to the listing
HR standards
73/100
solid
Title ↔ description
94/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Salary: R29 000 per month
Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.
Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
• Respond to customer queries over email, live chat and phone
• Investigate issues thoroughly rather than passing them along
• Keep the ticketing system tidy and up to date
• Write clear help articles and canned responses for common questions
• Spot patterns in complaints and feed them back to the product and operations teams
• Follow up with customers after resolution to confirm they are happy
What you will need
• Experience with customer support in a service, retail, SaaS or contact centre environment
• Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
• Excellent written English and a friendly, plain-speaking tone
• Good judgement about when to escalate and when to solve it yourself
• A quiet home workspace, reliable computer and stable fibre internet
• A backup power solution for load shedding
What is on offer
• A permanent, fully remote position with a UK employer
• UK business hours with a clear finish time
• Training on the product and the tools you will use
• A path into senior support, quality or team leadership
If you like solving problems properly the first time, apply through Remote Recruitment.
Originally posted on Himalayas
Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.
Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
• Respond to customer queries over email, live chat and phone
• Investigate issues thoroughly rather than passing them along
• Keep the ticketing system tidy and up to date
• Write clear help articles and canned responses for common questions
• Spot patterns in complaints and feed them back to the product and operations teams
• Follow up with customers after resolution to confirm they are happy
What you will need
• Experience with customer support in a service, retail, SaaS or contact centre environment
• Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
• Excellent written English and a friendly, plain-speaking tone
• Good judgement about when to escalate and when to solve it yourself
• A quiet home workspace, reliable computer and stable fibre internet
• A backup power solution for load shedding
What is on offer
• A permanent, fully remote position with a UK employer
• UK business hours with a clear finish time
• Training on the product and the tools you will use
• A path into senior support, quality or team leadership
If you like solving problems properly the first time, apply through Remote Recruitment.
Originally posted on Himalayas