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Why this grade This listing scored 47/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Corroboration 10 / 10 Whether more than one source carries this listing.
- Freshness 8 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
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- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
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-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
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This listing does not state a salary
$75k – $121k
That is the middle half of what comparable roles paid on this board over the last 90 days — 64 listings that did publish a figure, median $103k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Customer Service Manager Full Time
What you will do:
- Build deep, trusted relationships with key contacts and executives at our customer's companies.
- Review ongoing customer campaigns and provide strategic guidance to customers.
- Successfully onboard and deploy new customers by working closely with the engineering team.
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
- Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.
- Be the voice of the customers and provide customer feedback internally to stakeholders.
- Identify, sell, upsell, enable, and manage opportunities with our customers.
What you should have:
- At least 5 years of enterprise SAAS customer success, experience
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering opportunities for customers.
- An understanding of the AI software landscape.
- Ability to work with a diverse range of customers, who each have their own vision and measure of success.
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
- Preferred: Experience working with international customers in a past role.
US Benefits:
75% coverage on Medical, Dental, and Vision insurance100% coverage on Basic Life!Employer-matched 401(k)20-day PTO9-days of paid holidayCompany shutdown from 12/24 - 01/01Professional education opportunities The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.Originally posted on Himalayas
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Where this listing came from
- 01 Sep 2026 Himalayas first sighting
Seen on 1 board over 17 days.