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Customer Engineer

Mastra REMOTE (AMER or EMEA time zones)

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Posted 02 Sep 2026
Last seen 02 Sep 2026
Location REMOTE (AMER or EMEA time zones)
Lifecycle mature
Grade D
This listing scored 40/100, which is a D. It lost the most ground on pay transparency. See the breakdown

-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.

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This listing does not state a salary

$127k – $168k

That is the middle half of what comparable roles paid on this board over the last 90 days — 27 listings that did publish a figure, median $145k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.

What this role involves →

hn-hiring

Mastra is the open-source TypeScript framework for building AI agents (agents, workflows, memory, evals, tracing). From the team behind Gatsby, YC-backed,https://github.com/mastra-ai/mastra
We're hiring a customer engineer. Some companies would call this an FDE; we don't, because roughly half the job is shipping in the framework itself. The other half you're embedded with paying customers deploying agents to production: in their Slack channels and on calls, writing code in their repos, reviewing their PRs, working through architecture with their engineers. What you learn there comes back as bug fixes, features, and new primitives in Mastra. One of our current customer engineers is among the top bug-fixers in the entire codebase.
You should be a full-stack TypeScript engineer who has built agents and who can explain technical decisions clearly to engineers who haven't seen your code.
Remote. We have a lot of EU customers and response-time SLAs, so US Eastern/Central or EU hours work best.
Process: a call with Shane (co-founder/CPO, leads customer engineering), a conversation with a customer engineer, a 2-3 hour take-home, then you present it to us and get feedback.
Apply: {https://jobs.ashbyhq.com/Mastra/05172cb0-47ec-44f9-9fe8-07d4896d10ad} We get back to everyone.

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77/100 HR standards 75/100 Title ↔ description not measured Fit to the official role
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Where this listing came from

  1. 02 Sep 2026 Hacker News first sighting

Seen on 1 board over 28 days.