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Why this grade This listing scored 36/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 8 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.
Who We Are
Brolly Labs dba CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.
As an incubator of cutting-edge services, software, and AI brands, we partner with forward-thinking firms in e-commerce, legal, healthcare, and software sectors to deliver human-centric solutions that truly make a difference.
What You'll Do
As a Customer Experience Agent, you will be expected to:
Handle customer inquiries through various channels, including calls, emails, and chats.
Provide product information, process orders, track shipments, and manage returns and exchanges.
Investigate, diagnose, and resolve technical, product, or process issues by helping customers identify root causes and providing solutions.
Stay updated on product offerings and company policies to ensure accurate and efficient support.
Meet performance metrics in a fast-paced, remote work environment.
Who You Are
Were looking for candidates who meet the following criteria:
At least 2 years of experience in a customer-facing role (email and chat support)
Background in e-commerce or technical accounts is a strong plus).
Familiarity with platforms such as Gorgias, Zendesk, Kustomer, Recharge, Shopify, and Confluence is advantageous.
Excellent English communication skills, both spoken and written with clarity, precision, and strong grammar.
Comfortable using natural American English, including common slang, in customer interactions.
Friendly, empathetic, upbeat, and solution-oriented with strong problem-solving skills.
Quick thinker who is proactive, resourceful, and adaptable in various situations.
Technical Requirements
Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection
Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.
- Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on
- Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled
- Not permitted: Chromebooks (ChromeOS), tablets, and mobile devices are not supported and cannot be used for this role
RAM: Minimum 8 GB (16 GB preferred)
Noise-canceling headset
Power and internet backup required
Rates and Expectations
Work Setup: Remote
Full-Time Role
INR 45,000 per month
Omni Channel Support (Phones, Emails)
Timezone: Eastern or Pacific
If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 04 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.