Why this grade This listing scored 54/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Customer Service Operations Mid level Full Time
About the role:
Working from home, you will be the main point of contact for support queries raised by our clients using our EDI software package. You will need to apply initiative to ensure that any challenges and or problems are efficiently solved by using company resources.
The prime responsibility for this role is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner, escalating where necessary.
Daily tasks consist of:
- Phone, email, and online user support
- Ensure customer satisfaction through follow‐up, responsiveness, and quality communication.
- Serve as a software subject matter expert to assist clients with implementation and configuration activities.
- Document technical issues, and resolutions and share information across the team.
· Actively search for solutions to problems
- Conduct user training as required via online platforms.
- Assist with data migration and client implementation as required.
Requirements:
- Based in the Twin Cities/Minneapolis, MN suburbs.
- A minimum of 12 months in a 'Customer Facing' role, in a helpdesk or an application support environment.
- Can understand and can provide professional, friendly, and polite customer service through a number of channels.
- Interacting with a globally diverse group of customers and colleagues.
- Attention to detail.
- Proven 'Time Management skills and ability to prioritize workload.
- Proven problem-solving and critical-thinking skills.
- Strong ability to learn things quickly, especially new software and technologies.
- EDI knowledge is preferred, but not a requirement.
- Authorized to work in the United States.
It would be an advantage to have:
- Knowledge of vendor/trading partner order processing.
- Knowledge of Accounting Systems.
- Knowledge of Warehouse Management Systems (WMS).
- Knowledge of EDI principles.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 10 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.