This one is closed
Live roles like this one
-
B
4h ago
OPENLANE United States $60k - $65k/yr
- C 9h ago
-
B
8h ago
Post-Implementation Consultant - Master Data Management Platform
Veeva Systems United States $70k - $140k/yr
-
B
8h ago
Managed Services Consultant - Align
Veeva Systems United States $70k - $140k/yr
See every "Customer Success Manager" role →
Get new “Customer Success Manager” roles by email
One email a day with what is new in "Customer Success Manager". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Why this grade This listing scored 44/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 8 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 7 / 10 Whether more than one source carries this listing.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$75k – $121k
That is the middle half of what comparable roles paid on this board over the last 90 days — 64 listings that did publish a figure, median $103k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Remote Software Development
Norman builds an AI agent that helps small businesses manage invoicing, accounting, and taxes. We are a small team based in Berlin.
As our Customer Success Manager, you will be the first point of contact for people who want to understand and use Norman. You'll spend most of your time on calls with inbound leads from our website and new customers. You will understand their needs, show relevant features, and guide their first steps. You will also work with the product team to improve what does not yet work well for customers.
Full-time, remote within Germany.
Tasks
• Lead product demos and onboarding calls in German, tailored to each person's questions and workflows.
• Understand what inbound leads need, explain honestly whether Norman fits, and help suitable customers get started.
• Guide new customers through setup and their first tasks so they can use the product independently.
• Answer follow-up questions, agree on next steps, and keep track of open issues and commitments.
• Use the product yourself, try new features, and report problems to the product team with clear examples.
• Document recurring questions, objections and friction, and turn them into better demos, help content and onboarding flows.
Requirements
• Native-level spoken and written German: you can lead natural, confident customer conversations and explain complex workflows clearly.
• Experience working directly with customers in customer success, onboarding, consulting, support or inbound sales.
• Strong listening skills: you ask useful questions and explain software patiently without jargon.
• Ability to learn a product quickly and curiosity about why customers get stuck.
• Reliable organization: you manage calls, notes and next steps independently and follow through on commitments.
• Good English for working with the team.
• Based in Germany and available full-time for customer calls during German business hours.
Nice to have:
• Experience with SaaS, fintech, or software for the self-employed and small businesses.
• Familiarity with invoicing, bookkeeping, or German tax workflows; a tax qualification is not required.
• Experience giving product demos, using a CRM, or writing help articles.
Benefits
• Work remotely.
• Work directly with founders in a small team and help shape how customers experience Norman.
• Turn customer feedback into product improvements you can see.
• Own customer conversations from the first demo through onboarding, with no current sales quota or commission.
Want to help people get started with Norman? Send us your CV or LinkedIn profile and a short note about your customer-facing experience. Tell us why this role interests you and how you have helped someone understand or use a product. We look forward to hearing from you.
Find more English Speaking Jobs in Germany on Arbeitnow
Apply for this role Opens arbeitnow.com — the link as listed; we have not yet verified it is the employer's own page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 06 Sep 2026 Arbeitnow first sighting
Seen on 1 board over 0 days. The employer edited the description 2× since we first recorded it.