This one is closed
Live roles like this one
-
B
4h ago
OPENLANE United States $60k - $65k/yr
- C 8h ago
-
B
8h ago
Post-Implementation Consultant - Master Data Management Platform
Veeva Systems United States $70k - $140k/yr
-
B
8h ago
Managed Services Consultant - Align
Veeva Systems United States $70k - $140k/yr
See every "Agent Success Associate" role →
Get new “Agent Success Associate” roles by email
One email a day with what is new in "Agent Success Associate". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Why this grade This listing scored 54/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$75k – $121k
That is the middle half of what comparable roles paid on this board over the last 90 days — 64 listings that did publish a figure, median $103k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Customer Service Sales Entry level Full Time
Armstrong Transport Group (ATG) is seeking a Agent Success Specialist to join our Agent Success department. This role serves as a primary point of contact and advocate for ATG's agent network, owning agent onboarding and training, day-to-day agent relationship management, and coordination between agents and internal teams including Shared Capacity, Product, and external partners. The ideal candidate is highly autonomous, self-directed, and organized, capable of managing a full portfolio of responsibilities with minimal oversight while building strong, trust-based relationships across the agent community.
Key Responsibilities
This position is built around ATG's Five Pillars of Agent Success:
- Inbound Support
- Serve as a responsive point of contact for assigned agents, addressing questions and troubleshooting issues as they arise.
- Outbound Engagement
- Proactively reach out to and manage relationships across an assigned agent portfolio to strengthen engagement and retention.
- Training
- Own and facilitate agent onboarding and system training sessions.
- Work cross-functionally with the Product team to stay current on platform releases and incorporate updates into training content.
- Maintain organized, up-to-date training materials and documented standard operating procedures (SOPs).
- Develop working knowledge of the major vendor/carrier portals used across the agent network — including load scheduling and dispatch portals, carrier capacity and load-matching portals, and supply chain visibility portals — to field agent questions on portal navigation and functionality.
- Agent Growth
- Support agents in developing their books of business and identify opportunities to help them grow within the ATG platform.
- Department Liaison
- Act as the liaison between agents and internal departments.
- Manage relationships with external partners.
- Develop marketing materials and partner one-pagers in support of agent-facing initiatives.
Qualifications
- Strong organizational and time-management skills, with the ability to independently manage multiple priorities and deadlines.
- Demonstrated ability to work autonomously and self-direct daily workload without close supervision.
- Excellent written and verbal communication skills, with experience presenting to and training external stakeholders.
- Experience building and maintaining structured processes, documentation, and SOPs.
- Comfortable working cross-functionally with Product, Shared Capacity, and external partner teams.
- Prior experience in freight brokerage, third-party logistics (3PL), or a related agent/customer success role preferred.
- Proficiency with CRM and business platforms (e.g., Salesforce, TMS platforms) preferred.
What Success Looks Like
A successful Agent Success Specialist will run their portfolio with management oversight, ensure no training or onboarding commitments are dropped, maintain clear and current documentation for all recurring processes, and be seen by agents and internal partners alike as a reliable, organized, and proactive point of contact.
Originally posted on Himalayas
Apply for this role Opens job-boards.greenhouse.io — verified as the employer's own application page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 27 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.