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Manager of Deliveries & QA

I-Yuno Malaysia Sdn Bhd Philippines

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Posted 01 Oct 2026
Last seen 01 Oct 2026
Location Philippines
Lifecycle fresh
Grade C
This listing scored 58/100, which is a C. It lost the most ground on pay transparency. See the breakdown

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This listing does not state a salary

$100k – $148k

That is the middle half of what comparable roles paid on this board over the last 90 days — 60 listings that did publish a figure, median $124k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.

What this role involves →

Product Developer Operations Manager Full Time

The position will lead global delivery and QA teams, establish operational standards, drive continuous improvement initiatives, and ensure alignment between regional operations, client requirements, and company objectives. The role also serves as a key escalation and decision-making point for operational and quality-related concerns.

Key supporting values & behaviours for the role:

• Empowered Leadership

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Strategic & Analytical Thinking

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Operational & Quality Excellence

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Inclusive & Cross-Cultural Communication

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Accountability & Ownership

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Client-Centric Approach

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Continuous Improvement & Innovation

KPIs / deliverables:

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Quality Assurance Accuracy & Standards Compliance

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Operational Efficiency & Workflow Optimization

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Client Satisfaction & Escalation Resolution

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Resource Planning & Capacity Management

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Team Performance & Capability Development

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Process Improvement & Standardization

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Reporting Accuracy & Operational Transparency

Responsibilities: • Lead and oversee global Delivery and QA operations across multiple regions and time zones.

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Ensure timely, high-quality delivery of localization projects while maintaining compliance with client specifications and internal standards.

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Manage and support regional Delivery Leads, QA Leads, Coordinators, and operational teams to ensure alignment and operational consistency.

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Develop, implement, and continuously improve delivery and quality assurance workflows, processes, and operational standards.

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Monitor KPIs, SLAs, quality metrics, productivity, and operational performance to identify risks and drive improvements.

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Serve as the primary escalation point for critical operational, quality, workflow, and client-related concerns.

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Collaborate with Client Services, Production, Engineering, Finance, and other internal departments to support business and operational objectives.

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Lead resource planning, workforce allocation, scheduling, and capacity management across global teams.

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Ensure operational and QA data accuracy within internal

systems, dashboards, and reporting tools.

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Drive continuous improvement initiatives, automation opportunities, and operational efficiencies to support scalability and performance.

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Support onboarding and implementation of new clients, workflows, tools, and technologies.

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Conduct performance management, coaching, mentoring, and leadership development for managers and team members.

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Foster a collaborative, inclusive, and high-performance culture within globally distributed teams.

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Ensure compliance with company policies, operational standards, security protocols, and client requirements.

Essential qualifications:

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Proven experience managing global delivery operations and quality assurance teams.

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Strong understanding of localization workflows, QA processes, subtitling, dubbing, and media operations.

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Bachelor’s degree in business management, Operations Management, Linguistics, Media, or related field.

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Excellent leadership, stakeholder management, and team development skills.

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Strong analytical, organizational, and problem-solving abilities.

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Excellent English communication skills, both written and verbal.

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Experience working with international and cross-functional teams.

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Ability to manage multiple priorities in a fast-paced global environment.

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Experience using workflow management systems, reporting tools, and operational dashboards.

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Ability to make strategic decisions and effectively manage operational escalations.

Originally posted on Himalayas

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Where this listing came from

  1. 01 Oct 2026 Himalayas first sighting

Seen on 1 board over 0 days.