Description review
Manager Customer Success Engineering
Simbian · India · back to the listing
HR standards
52/100
needs work
Title ↔ description
78/100
solid
Reads as
Customer Success Manager
84% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
We're looking for a Manager of Customer Success Engineering who has lived in the SOC - not observed it. You've triaged incidents, tuned detections, escalated threats, and know exactly what breaks in a customer's environment at 2am. You'll be the technical anchor for our most complex customer relationships. You handle escalations, run executive reviews, and as Simbian grows, you'll build and lead the team behind you. This is a player-coach role. You lead from the front before you lead a team.
What You'll Do - Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability - Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment - Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations - Work cross-functionally with product and engineering to translate customer pain into roadmap priorities - Build out processes, runbooks, and escalation frameworks from scratch as the function scales - Hire, onboard, and lead a Customer Success Engineering team as customer volume grows - Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed
Requirements
• 10-15 years1 in SecOps: SOC analysis, incident response, threat detection, or security engineering
• Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
• Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent)
• Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread
• Experience managing or mentoring junior security analysts or engineers
• Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day - Comfortable working in an early-stage environment where the process doesn't exist yet - you build it
Nice to have
Experience with AI-driven security platforms or SOAR automation - CISSP, CISM, GCIA, GCIH, or equivalent certifications
• Prior experience in a CSE, TAM, or Solutions Engineering role at a security vendor
Benefits
• Direct line to product - your customer insights shape what we build next
• Build and own a function from the ground up - Remote-first, high-trust culture
• Competitive comp + equity at an early-stage AI security company
• Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes
Originally posted on Himalayas
What You'll Do - Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability - Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment - Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations - Work cross-functionally with product and engineering to translate customer pain into roadmap priorities - Build out processes, runbooks, and escalation frameworks from scratch as the function scales - Hire, onboard, and lead a Customer Success Engineering team as customer volume grows - Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed
Requirements
• 10-15 years1 in SecOps: SOC analysis, incident response, threat detection, or security engineering
• Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
• Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent)
• Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread
• Experience managing or mentoring junior security analysts or engineers
• Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day - Comfortable working in an early-stage environment where the process doesn't exist yet - you build it
Nice to have
Experience with AI-driven security platforms or SOAR automation - CISSP, CISM, GCIA, GCIH, or equivalent certifications
• Prior experience in a CSE, TAM, or Solutions Engineering role at a security vendor
Benefits
• Direct line to product - your customer insights shape what we build next
• Build and own a function from the ground up - Remote-first, high-trust culture
• Competitive comp + equity at an early-stage AI security company
• Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes
Originally posted on Himalayas