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Why this grade This listing scored 58/100, which is a C. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
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This listing does not state a salary
$75k – $121k
That is the middle half of what comparable roles paid on this board over the last 90 days — 64 listings that did publish a figure, median $103k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Developer Sales Customer Service Manager Full Time
What You'll Do - Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability - Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment - Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations - Work cross-functionally with product and engineering to translate customer pain into roadmap priorities - Build out processes, runbooks, and escalation frameworks from scratch as the function scales - Hire, onboard, and lead a Customer Success Engineering team as customer volume grows - Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed
Requirements
- 10-15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering
- Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
- Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent)
- Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread
- Experience managing or mentoring junior security analysts or engineers
- Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day - Comfortable working in an early-stage environment where the process doesn't exist yet - you build it
Experience with AI-driven security platforms or SOAR automation - CISSP, CISM, GCIA, GCIH, or equivalent certifications
- Prior experience in a CSE, TAM, or Solutions Engineering role at a security vendor
Benefits
- Direct line to product - your customer insights shape what we build next
- Build and own a function from the ground up - Remote-first, high-trust culture
- Competitive comp + equity at an early-stage AI security company
- Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes
Originally posted on Himalayas
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Where this listing came from
- 08 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.