Description review
Software Support Consultant
Military, Veterans and Diverse Job Seekers · United States · back to the listing
HR standards
56/100
needs work
Title ↔ description
78/100
solid
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About the role:
Working from home, you will be the main point of contact for support queries raised by our clients using our EDI software package. You will need to apply initiative to ensure that any challenges and or problems are efficiently solved by using company resources.
The prime responsibility for this role is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner, escalating where necessary.
Daily tasks consist of:
• Phone, email, and online user support
• Ensure customer satisfaction through follow‐up, responsiveness, and quality communication.
• Serve as a software subject matter expert to assist clients with implementation and configuration activities.
• Document technical issues, and resolutions and share information across the team.
· Actively search for solutions to problems
• Conduct user training as required via online platforms.
• Assist with data migration and client implementation as required.
Requirements:
• Based in the Twin Cities/Minneapolis, MN suburbs.
• A minimum of 12 months in a 'Customer Facing' role, in a helpdesk or an application support environment.
• Can understand and can provide professional, friendly, and polite customer service through a number of channels.
• Interacting with a globally diverse group of customers and colleagues.
• Attention to detail.
• Proven 'Time Management skills and ability to prioritize workload.
• Proven problem-solving and critical-thinking skills.
• Strong ability to learn things quickly, especially new software and technologies.
• EDI knowledge is preferred, but not a requirement.
• Authorized to work in the United States.
It would be an advantage to have:
• Knowledge of vendor/trading partner order processing.
• Knowledge of Accounting Systems.
• Knowledge of Warehouse Management Systems (WMS).
• Knowledge of EDI principles.
Originally posted on Himalayas
Working from home, you will be the main point of contact for support queries raised by our clients using our EDI software package. You will need to apply initiative to ensure that any challenges and or problems are efficiently solved by using company resources.
The prime responsibility for this role is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner, escalating where necessary.
Daily tasks consist of:
• Phone, email, and online user support
• Ensure customer satisfaction through follow‐up, responsiveness, and quality communication.
• Serve as a software subject matter expert to assist clients with implementation and configuration activities.
• Document technical issues, and resolutions and share information across the team.
· Actively search for solutions to problems
• Conduct user training as required via online platforms.
• Assist with data migration and client implementation as required.
Requirements:
• Based in the Twin Cities/Minneapolis, MN suburbs.
• A minimum of 12 months in a 'Customer Facing' role, in a helpdesk or an application support environment.
• Can understand and can provide professional, friendly, and polite customer service through a number of channels.
• Interacting with a globally diverse group of customers and colleagues.
• Attention to detail.
• Proven 'Time Management skills and ability to prioritize workload.
• Proven problem-solving and critical-thinking skills.
• Strong ability to learn things quickly, especially new software and technologies.
• EDI knowledge is preferred, but not a requirement.
• Authorized to work in the United States.
It would be an advantage to have:
• Knowledge of vendor/trading partner order processing.
• Knowledge of Accounting Systems.
• Knowledge of Warehouse Management Systems (WMS).
• Knowledge of EDI principles.
Originally posted on Himalayas