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Senior Customer Success Manager (m/f/d)

Boardwise GmbH Berlin

Remote Customer Service

Your mission

As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

  • Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
  • Lead implementation and change projects with multiple stakeholders
  • Consult customers on governance, meeting preparation, collaboration, and decision-making processes
  • Facilitate onboarding sessions, workshops, trainings, and enablement formats
  • Identifyadoption risks and develop clear actions to increase usage and customer value
  • Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
  • Share customer feedback and insights with Product, Tech, Sales, and Leadership
  • Improve CS processes, playbooks, and scalable enablement materials

Your profile

  • Based in Germany
  • Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
  • Experience working with enterprise customers and complex stakeholder structures
  • Strong communicationand stakeholder management skills in German and English
  • Ability to consult customers, lead workshops, and translate complexity into clear next steps
  • Structured, proactive, hands-on, and customer-first mindset
  • Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
  • Strong understanding of corporate decision-making processes and organizational hierarchies.
  • Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
  • Proven experience engaging with C-level executives and senior management

Why us?

  • 100% remote work and flexible working hours
  • High ownership in a fast-growing SaaS company
  • Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
  • Close collaboration with enterprise customers and senior stakeholders
  • Transparent, trust-based culture with fast decision-making
  • 2–3 offsites and workshops per year
  • Clear development paths and a steep learning curve

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Where this listing came from

  1. 02 Nov 2026 Arbeitnow first sighting

Seen on 1 board over 0 days. The employer edited the description 2× since we first recorded it.