AR Support (Fixed Term)

Discover your 100% YOU with MicroSourcing!

Position: AR Support
Location: Metro Manila
Work setup & shift: Remote | Mid Shift

Fixed-Term Role

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• You will be part of the AR D2C Team, focusing on account cleanups / reconciliation such as Settlements, Matching, Refunds, Credit Memos and raising a flag where unusual data is noticed
• You will be responsible for the timely and accurate Processing/Posting of invoices/credit notes/ payments and customer refunds.
• You will be responsible for complete and accurate Accounts Reconciliations
• You will ensure that Jira tickets are worked on a daily basis to meet internal service level agreements
• You will raise and resolve issues on a timely manner
• You will perform other related duties as assigned by the AR Leads and Managers

Revenue Accounting

• You are responsible for the accuracy of AR Ledger and collections
• You will highlight D2C Billing problems and Aged Debtors to your leads in a timely manner
• Will performs other related duties as assigned by the Team

Billing & Payments

• Responsible for reviewing and allocating payments received - via bank transfer and other payment methods.
• Responsible for updating the order status to "Booked" for the order flow to proceed monitor for all payment methods which are stuck on Pending status after payment has been received
• Ensure that all shipped orders are captured (to trigger an invoice) in PSP (i.e Klarna, Payolution)
• Cancel the orders which no payments were received
• Monitoring pending payments and order statuses
• Download and validate payment files from PSP/Marketplace
• Prepare working file for settlement files posting in Dynamics (ERP)
• Familiar with PSPs and E-commerce transactions

Refunds

• You will put a keen eye for the computational details with a high level of accuracy in processing refunds and discounts to end customers
• Will perform other related duties as assigned by the Billing and Refunds Manager

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

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*Terms & conditions apply

Originally posted on Himalayas